Finding the right facility management company to take care of your commercial or industrial property is no easy task. You need a company you can trust, with skilled employees and excellent customer service that will be able to understand how your business works and determine the best solutions to keep it efficient, cost-effective, safe, secure and compliant with all relevant regulations. The key is in doing your research, researching various facility management companies and then taking the time out to interview them thoroughly.
1. Understand Your Needs
You need to clearly define your needs and expectations. Make sure you know exactly what services you need from the company, such as janitorial services, security, HVAC, lighting and electricals, so that you can accurately assess if a particular company provides these or not.
If you have a large facility, then you might require more than one company to fulfill all the services. In such cases, it is important to make sure that the companies are well-coordinated and have similar standards of service delivery.
2. Research Prospective Companies
There are a number of ways to research prospective companies, you can ask around in the business community, look up ratings and reviews online, or ask for referrals from other businesses. This will give you an idea of how reliable the company is, as well as their customer service record.
The number of services offered should also be taken into account. Different companies offer varying services, some may specialize in janitorial services, while others might offer a wide range of additional services such as security, HVAC maintenance and electricals. Make sure the company you choose provides all the services that you need to run your facility efficiently.
3. Verify Credentials
It is important to verify the credentials and qualifications of a facility management company before you make your decision. Make sure they are licensed, bonded and insured, and that their certifications are up-to-date. Additionally, check if they have any complaints or lawsuits filed against them. This will give you some peace of mind knowing that the company has a good track record and is reliable. The company should also have a good reputation in the industry, with positive customer feedback and reviews.
4. Evaluate Prices and References
Different facility management companies will offer varying rates, so make sure you compare multiple companies and evaluate the prices before making a final decision. Ask for references from past clients to get an idea of the quality of their services. You may want to consider speaking to the past clients in order to gain an insight into the quality of service they received. With companies like CBM Facilities Group, you can request references from prior customers to get an idea of the quality of service they provide. The more information you can gather about a potential facility management company, the better decision you will make.
5. Interview Prospective Companies
After doing your research and verifying credentials, it’s time for you to interview each prospective facility management company. Make sure you ask questions about their experience in the industry and the quality of services they provide.
Discuss any additional needs you may have or concerns that you want addressed. You should also inquire about their pricing structure and how they would handle any potential problems that might arise. Once you have conducted all your interviews, compare the responses from each company and decide which one best meets your needs.
Choosing the right facility management company is an important decision that can have a significant impact on the overall success of your business. By taking the time to research and evaluate potential companies, you can be sure that you are making an informed decision.
