Build June (2016)

Build Magazine 28 Hanson Services Ltd is a family run, dynamic company offering air and sound solutions to the construction industry. We spoke to Jamie Lewis, Head of Business Development, to learn more about the services the firm offers. Hanson Services offers the full complement of compliance services including air testing, SAP and EPC support as well as diamond drilling. Jamie explains how the firm seeks to support clients and ensure that they are fully compliant with energy regulations through every stage of their build. “Here at Hanson Services we work with a wide variety of clients, from small house builders with one or two projects through to large corporations running vast construction sites. Our work is done on a national basis, and we assist with everything from a providing a full consultancy service throughout the build, to supporting clients with a single issue, such as EPC compliance on an extension. “In order to ensure that clients get the most from our service we always start at the beginning, working with them to ensure that the project is SAP compliant as construction begins. This ensures that the foundations will be laid for compliance later with Energy Performance Certificates.” What sets the firm apart from its competitors, according to Jamie, is its dedication to client service. “We are unique because we offer a superior level of service to each and every one of our clients. From the start of a project through to completion, we work with clients, communicating with them regularly to ensure that every aspect of the build is progressing to their satisfaction. “It is our mission to ensure that our clients enjoy working with us and would be willing to return. Our dedicated client service team is on hand to ensure that if a client has an issue or request it is dealt with promptly. As a result of this approach we have good client retention, and rarely advertise our services, as the majority of our customers have either worked with us before or been referred to us by another satisfied client.” The firm’s family business ethos is a key part of Hanson’s charm, according to Jamie, who provides us with a brief history of the company and the root of its dedication to excellence. “We are a family of three Brothers, Mother and Father, with each family member playing a different role in the services that you see and also Cousins, Aunties and Uncles also involved in the business in various ways. This family core of the business gives us a unique advantage over our competition that our internal communication is superb as we understand and work with each other very well. Hanson Senior has installed lots of things in us as children; however, from a business perspective the key lesson we have been taught is to protect your reputation in the industry. Therefore, this means that we put the same effort in to every job we deliver regardless of the size, he was taught this by our Grandfather and this approach has meant that we are able to continue the family business 70 years on.” For his final comment, Jamie explains that the firm has a number of projects in the pipeline that will enable it to grow whilst simultaneously retaining the quality of service which has become a hallmark for its success. “Looking ahead, we are keen to work closely with our clients on increasingly larger projects in order to grow as a company. At the same time, we are keen to continue to offer the same high level of customer service which our clients have come to expect from us.” Special Feature 1605RB08 Hanson Services- Excellence in Compliance Since 1947