Build 2016 Construction & Engineering Awards

2016 Construction & Engineering Awards Build 29 t the beginning of any project, AKW begin by assessing the needs of the end users, followed by meetings with their clients. They do not just do this from their desks, they endeavour to go out and meet their users, managing to get to the heart of what will be required and when. They have a dedicated national team of surveyors who, in the case of kitchens, will take over 160 measurements to ensure the solution is just right for the resident it is intended for. They have differentiated themselves from their competition by not only offering high quality products, but through their enviable customer service. AKW have their own dedicated delivery service ensuring that their products are delivered on time and undamaged. They also offer a free nationwide support and surveying service, helping their clients specify and install the most appropriate solutions for their end users and residents. Over the last 28 years, AKW have worked closely with healthcare profession- als to design and manufacture market leading solutions which are suitable for their clients. They always strive to provide innovative showering, kitchen and daily living products, to improve the quality of life. They are recognised for their passion for excellent quality, choice and outstanding customer service. They make significant investments in market research and product development across their entire range to ensure this always remains the case. A challenge that AKW face as part of their work is the effect of the ageing process on their customers. All of their field based teams are trained by Age UK in how to approach older people, and go through ‘sense of ageing’ training to help them understand the different types of conditions that may be affecting someone. They have also made changes to their literature which is aimed at older people. They have developed leaflets and ‘sorry we missed you’ cards in much larger fonts, and have been developing name badges which have braille on them. At AKW, they are not resting and standing still. They have looked at new opportunities to take their products and services into the mainstream marketplace. They have recently begun working with leading providers, and are developing propositions and solutions to help AKW become the market leader in the private sector for wet room and kitchen solutions. Best Accessible Bathroom & Kitchen Product Manufacturer - UK AKW are the leading designers and manufacturers of stylish accessible bathroom and kitchen products for older people, the disabled and those with mobility issues, having supplied this market for over 28 years. With over one million satisfied customers worldwide, they supply the majority of social landlords, local authorities, housing associations and care and nursing home groups in the UK, as well as customers internationally. A CE160009 Company: AKW Website: www.akw-ltd.co.uk