Facilities Management Awards 2017

Build 2017 Facilities Management Awards 26 pitfire expertise in IP Engineering means it can provide a comprehensive service for customers, extending from designing and implementing an integrated telephony and data network to providing line rental and call billing, with after sales technical support and customer service. Spitfire offers customers the right carrier solution for their needs, whether it is Ethernet private circuits, ADSL/SDSL or a combination of carrier services. As a major ISP Spitfire is a member of LINX (London Internet Exchange), the world’s largest independent IP exchange. Spitfire offers customers SIP (Session Initiation Protocol) trunks for voice telephony as a replacement for conventional ISDN circuits, providing business quality secure telephony at typically half the monthly-rental cost of an equivalent ISDN service. Spitfire can offer 3CX, a Windows based IP telephony solution that replaces a proprietary hardware PBX. 3CX ‘in the Cloud’ is a self-configured/self- managed solution or as a fully managed service to suit customers’ individual capabilities and requirements. Spitfire’s own SIP Communicator™ hosted telephony service only requires SIP compatible handsets, making the service an extremely cost-effective solution for business start-ups and small businesses that are growing and anticipate moving premises or are spread over multiple sites. SIP Communicator™ has won the Best Hosted Platform category of the prestigious Comms National Awards for three years in a row. Of course great service provision needs to be backed with excellent customer support. Spitfire’s SLAs emphasise fast fault response and sophisticated on-line fault tracking, backed with a ‘Keep-Customer-Informed’ policy, ensuring regular updates by phone, email or text from a Support Technician who manages issues to completion. In a recent survey, 90% of respondents said an issue was resolved on first-call. Spitfire believes that reliability based on technical competence is incredibly important, and invests heavily in training all of its customer support technicians and sales people in IP Engineering. The company operates to the highest standards and complying with ISO 9001:2015 for the sales, installation and support of integrated telecommunications and internet solutions. Based in London and with a Midlands office in Redditch, Spitfire Technology Group employs over 100 staff and has an annual turnover in excess of £25 million. The team at Spitfire are delighted to have won this award, and attribute their success to their dedication to trying to understand what their customers’ requirements truly are, so they can sell them the correct solution for their business. Best for Telecom & IP Engineering Services – South East England Spitfire is a multi-award winning Internet Telephony Service Provider specialising in supplying SMEs with voice and data integrated solutions, carrier network services and Internet connections that deliver cost savings, increased productivity and efficiency for facilities managers. The company was established in 1988 and today is one of the largest independent voice and data solution suppliers in the South East region. S FM170011 Company: Spitfire Network Services Contact: Susie Ward Contact Email: [email protected] Address: The Printworks, 139 Clapham Road, London, SW9 0HP, UK Phone: 2075013050 Website: www.spitfire.co.uk TELECOMS AND IP ENGINEERING SOLUTIONS FOR BUSINESS SINCE 1988