Architecture Awards 2020

78 2020 Architecture Awards BUILD Jul20500 Best Custom Aluminum Windows Manufacturer – USA ike many high quality, long standing businesses, Sussman Architectural Products LLC is family owned. They have been in business since 1906, giving them over 100 years of experience delivering exemplary customer service and final products. As one of the oldest and largest manufacturers of custom aluminum windows, they have literally changed the face of their native New York City, and have even extended to an international scale. With a strong founding outfitting churches with steel and bronze artistic window fittings, the business has grown and brought that artistry to the modern architecture industry. Communication is key in any industry. Sussman Architectural Products both understand this and excel at it. Before they begin building windows, they make it a priority to build a relationship with each and every client. The estimators on the Sussman Architectural Products team are trained to provide an excellent level of customer service, and act as a bridge between the client and the company. Furthermore, as a bespoke service provider, every single job needs to be crafted to the wishes of each client and must be suitable for their needs. Taking it a step further, every client is asked to review and sign every design document before the manufacturing process begins, to ensure everyone is on the same page the entire time. This leads to a reassuring level of customer service for the client, and a beautiful, custom product being created for each job. Being based in Jamaica, Queens, Sussman Architectural Products were hit very hard by the COVID-19 pandemic. However, their continued business and success can be chalked up to two factors. First of all, their exemplary customer service and the strong relationships they build meant that clients were willing to take the time to work through any COVID-19 related delays together, without breaking off to find other, less bespoke services. Quality sells, and in the end, is always worth it. Second, Sussman Architectural Products moved very quickly when the pandemic began. New rules that employees had to follow for their own safety, and cleaning processes were brought in to play very quickly. It means that Sussman Architectural Products is proud to say that they have had zero cases of the virus among their workers. We’ve seen it time and time again that the companies that took quick, decisive action to protect the welfare of their workers during the pandemic are the companies that have worked through this difficult time and come out the other side in the strongest position. L But what about the product itself?When they started out, Sussman Architectural Products were primarily hired to create specialised window systems for churches. Churches come with a variety of difficulties when it comes to work and renovation, being such old buildings. Not to mention the fact that their windows tend to be incredible works of stained glass art! Sussman Architectural Products developed special systems that can be installed with either stained glass or protection glass – or even both in the same frame. Their windows can protect from vandalism, reduce outside noise, and insulate from both the heat and the cold. As stated, each project is approached with a bespoke mindset, and a willingness to adapt the product and ensure it fits the needs of any client and any building. Currently, there are amazing opportunities in the architecture industry, and New York City is an epicentre of art, culture and entertainment. This puts Sussman Architectural Products in an enviable position, as there will always be new demand for structural design in the city. Continuing the original vision that the company was built on, they are constantly innovating their skills, abilities and products, including updated thermal technology, dual finish capabilities, windows with equal sightlines, and concealed ventilators. The expanding industry is the perfect place for Sussman Architectural Products to grow and experiment, and we are excited to see what the future holds for the company in the upcoming years. Company: Sussman Architectural Products LLC Contact: David Sussman Website: SussmanAP.com As the winner of the Best Custom Aluminum Windows Manufacturer – USA, Sussman Architectural Products LLC is a business that has a lot to teach. Not only do they have an impressive history and heritage, coupled with an outstanding level of expertise and artistry, but they have taken customer satisfaction to a whole new level.