2019 Construction & Engineering Awards

BUILD 2019 Construction & Engineering Awards 54 Jul19361 Elite Demonstrators: E Best Home Demonstrations & Handover Specialists 2019 - UK In today’s competitive and challenging real estate/new homes market, many developers and estate agencies struggle to provide quality home demonstrations to the standard their clients expect. Supporting these firms is Elite Demonstrators, an outsourced demonstrations and handover specialist committed to providing its clients and their new homeowners with the service they need to feel comfortable and supported. We profile the firm to find out more about how it came to win one of our prestigious awards for 2019. lite Demonstrators, part of Elevana Ltd (formerly In-house Training & Demonstrations Ltd), was formed over 5 years ago, to fill a gap for developers who do not have their own resource to undertake home demonstrations and handovers for customers. Today, the firm offers a range of services from quality checking plots pre-home demonstration, home demonstrations, handovers/key release, appointment setting/email confirmations and work closely with clients to be part of their culture, ensuring that Elite Demonstrators supports their policies and procedures. As part of this focus, the firm undertakes pre-project reviews of developments and training its teams on procedures and products so that they are confident that they are providing their client’s customers with accurate information. The team even offer post completion visits to customers and repeat demonstrations at no extra cost. Working to offer an effective, efficient service that meets its client’s needs, Elite Demonstrators uses electronic check lists with instant photos uploaded of any defects raised so they can be actioned prior to completion. Alongside its demonstration and handover service, Elite Demonstrators also provides expert training services, so clients can take this role in-house and use the firm’s expertise to support their own teams. Having trained over 20,000 site, sales, customer care and senior managers in the industry in home demonstrations and handovers, the firm has the expertise in being able to deliver the training clients need. The firm’s training business has been ongoing for 20 years with clients coming back year after year to refresh their skills. Thanks to the firm’s extensive array of developments, 2019 is scheduled to be one of their most successful years since starting Elite Demonstrators. There is an enormous amount of new development going on in major inner cities and as such the firm’s aim is to grow more outside the London area. Currently undertaking projects further afield, but their aim is to double in size within the coming two years so that the firm can support even more clients and offer them the benefit of its extensive wisdom and experience in handovers and home demonstrations. Contact details: Company: Elite Demonstrators Name: Cary Davey Address: 24 Boroughfields, Royal Wootton Bassett, Wilts. SN4 7AX Telephone Number: 07748 770103 Web Address: www.elitedemonstrators.com “Today, the firm offers a range of services from quality checking plots pre-home demonstration, home demonstrations, handovers/key release, appointment setting/email confirmations and work closely with clients to be part of their culture, ensuring that Elite Demonstrators supports their policies and procedures.”