28 BUILD Design and Build 2020 Aug20344 9 Q3 2020 BUILD so that on average, property managers serve eight years with the firm the company. This allows for the cultivation of a healthy company culture that is built on respect, commitment and dedication within a team that grows together. Providing 100% financial support for all ongoing professional memberships as well as continual training through on and offsite seminars, attendance at industry conferences, webinars and more, Trust Premier believes in promoting from within and its dedication to the team’s professional development is the proof. Whereas in 2006 the company needed to recruit ‘readymade’ staff who had the skills and capabilities to take Trust Premier off the ground, today the company is looking to recruit more junior members who can grow within the firm itself, learning established methods of success from the company’s strong foundation of staff, whilst staying as knowledgeable as the rest of the company about the continually evolving landscape of property management. Prominent for its challenging nature for the property management sector has been the development of Fire Regulations, which has garnered a great deal of exposure in the national press in recent years. It has, however, helped the firm to keep clients educated about the importance of Health and Safety and Fire Risk, issues which were often neglected in the past with terrible consequences. With new recognition of the importance of these factors and proactive compliance by many of Trust Premier’s clients, the firm is feeling encouraged about the safety of residential blocks across London. Indeed, Trust Premier is feeling confident about the future in a wider context, with many of its new business being generated through word-of-mouth referrals. Therefore, the company will continue to focus its attention on providing its loyal client base with the exceptional standards of service, which the block management sector of London has come to affiliate with this leading firm of property management specialists. Contact: Michael Yun Web Address: www.trustpremier.co.uk Aug20344 Property Management You Can Trust Established in 2006, Trust Premier Property Management is a multi-award-winning firm specialising in the management of long leasehold blocks of flats, that recognises that companies within the block management sector rarely adapt their business models to suit the needs of Resident Management Companies (RMC) and Right-to-Manage Companies (RTM). Placing a higher priority on quality of management than quantity of property managers, Trust Premier has progressively grown their portfolio in a controlled manner to establish themselves as leading residential property management company of London. rust Premier Property Management is an award-winning firm of FCA certified property managers specialising in the management of long leasehold blocks of flats in London, and acting on behalf of Resident Management Companies (RMC) and Right-to-Manage companies (RTM). Primarily managing blocks of flats in which the residents own a share of the freehold or have acquired the Right to Manage, Trust Premier acts directly for the residents. In 2011, Managing Director, Michael Yun, recognised that these RTM and RMC clients were not having their needs met by the inflexible business models of companies within the London block management sector. This meant that in order to remain profitable despite low management fees, many competitors had to overload their managers. Making the executive decision to put exceptional quality of service as its priority, Trust Premier increased their management charges, reducing the portfolio of managers they worked with but providing a higher standard of service to those clients that also placed a higher priority on the quality of management. This is not to suggest that Trust Premier is unreasonable in its management charges; instead, many of their management fees are offset by the savings clients makes as a result of managers being able to offer more conscientious care and attention on all matters. The company itself stands by a customer service charter that ensures all clients, from property managers to residents, are treated fairly and with respect, are offered efficient, effective and accessible service that is always friendly, polite and sensitive to their needs. Trust Premier guarantees to always be honest, open and accountable for its actions, demonstrate how quickly they work, provide easy to use and useful information for keeping clients informed and up to date, and to take on every bit of feedback they receive. It is the commitment to exceptional client care that has earned the Trust Premier team awards and accolades over the years, as well as their extensive knowledge and understanding of the high emotions and urgency that can often accompany dealing with people’s homes, often their biggest assets. Therefore, Trust Premier invests heavily in its team of property professionals, supporting them through their professional development T
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