15 BUILD Q1 2024 Diamond Facilities Support is a national maintenance and facilities management provider with a trusted reputation for efficient delivery and exceptional customer service. With its client-tailored approach, the company offers a dependable service that is designed to streamline efficiency, minimise disruption, protect assets, and maximise value. Diamond Facilities Support supports clients with all their property needs, leaving them free to operate and grow their business. For its innovative solutions, Diamond Facilities Support has received a Design and Build Award for this year’s Best Facilities Management Company – Midlands. Achieve Operational Efficiency with Effective Facility Management Support Contact Details: Contact: Adam Atkins Company: Diamond Facilities Support Ltd. Web Address: www.diamond-fs.com Diamond Facilities Support provides a market-leading compliance and project management service to a wide range of high-profile clients including Boots, Gym Group, Nando’s, YO! Sushi, and many more. The company covers all trades and disciplines with its 24/7 helpdesk, planned maintenance, emergency services, handyman regimes, M&E compliance, fire safety, drainage, roofing, cleaning, and minor and major projects. With its comprehensive range of services, Diamond Facilities Support aims to meet and exceed clients’ expectations by delivering effective and dependable facilities support. The team at Diamond Facilities Support have adopted a personal and client-centred approach that can be tailored to clients’ business needs and bespoke processes. The company’s self-developed web portal management system is designed to support this approach, helping clients to streamline productivity and maximise value. Diamond Facilities Support is unique in its level of direct labour with 90% of all operations being in-house. Through its in-house services, the business provides clients with complete property care designed to save them time and money. One valued care sector client shares, “We have worked with Diamond Facilities Support for over seven years now, and they have provided an exceptional service for what is a difficult contract, having to operate under stringent SLAs to postcodes throughout UK on an emergency basis. Diamond Facilities Support is a delight to work with, and I look forward to the ongoing relationship.” Core values of efficient and personal service delivery combined with direct labour, innovation, and communication have led Diamond Facilities Support to great success. Whether planning a national project or seeking urgent help, a team member is available 24/7 and will respond quickly to address the problem. The emergency response service and FM helpdesk helps clients keep their businesses operating efficiently and minimises the loss of profit and reputation. The team provides around-the-clock telephone and email coverage and delivers expert questioning to discover the true nature of any issues. At Diamond Facilities Support, the brand is driven by people and aims to build strong client relationships. The team works hard to earn and maintain customer trust and satisfaction. Exceptional service and quality are the guiding principles that have led the business to deliver great results. It is the company’s philosophy to be right first and every time for its customers, staff, and local communities in order to achieve consistently outstanding customer service. Sustainability plays a vital role in the company’s operations, and Diamond Facilities Support is currently evolving its ESG strategy to cover everything from achieving carbon neutrality to supporting local communities and charities. Social and environmental sustainability are core elements of the organisation and will form a crucial part of its ongoing business plan. Over the coming years, Diamond Facilities Support will focus on innovation and is presently in the development stage of creating an application that will revolutionise its internal operations. The business is excited to share more on this project as it develops. Moving forward, Diamond Facilities Support is dedicated to ongoing development and growing the company with new services to meet clients’ everevolving needs. With its supportive internal culture, the company seeks to promote from within, with individuals who initially joined as administrators or engineers now operating as Associate Directors and Department Heads. With its client-centred approach, Diamond Facilities Support provides a personalised service that can be tailored to meet clients’ specific requirements. By utilising the in-house developed IT platform, the team can adapt their support to address a business’s bespoke processes and meet its individual business goals. Diamond Facilities Support is unique in its offerings of direct labour and 24/7 support to help clients ensure smooth business operations. By remaining steadfast in its guiding principles, the company will continue to offer a reliable, high-quality service that consistently exceeds clients’ expectations. Diamond Facilities Support has received our award for this year’s Best Facilities Management Company – Midlands.
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