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BUILD Facilities Management Awards 2022 2 ABOUT THE FACILITIES MANAGEMENT AWARDS 2022 BUILD magazine is delighted to once again open submissions for the Facilities Management Awards 2022, recognising the cream of the crop from the global Facilities Management industry. Launched in 2016, the Facilities Management Awards are devoted to celebrating the businesses and organisations which ensure our offices, sites and premises around the world are well-maintained, safe, and operating at peak performance. Despite the trend towards remote working that the pandemic has encouraged, modern offices and workspaces with long-term tenants remain highly sought after by investors. Efficient and experienced FM businesses remain essential to the successful function of the business community. Plus, with an increased emphasis on hygiene in response to Covid-19, our hygienists, cleaners, and caretakers are crucial for ensuring the health and happiness of our workforce. Sif Brookes, Senior Editor Website: www.build-review.com AI Global Media, Ltd. (AI) takes reasonable measures to ensure the quality of the information on this web site. However, AI will not assume any legal liability or responsibility for the accuracy, correctness or completeness of any information that is available through this web site. If errors are brought to our attention, we will try to correct them. The information available through the website and our partner publications is for your general information and use and is not intended to address any particular finance or investment requirements. In particular, the information does not constitute any form of advice or recommendation by us or any of our partner publications and is not intended to be relied upon by users in making or refraining from making any investment or financial decisions. Appropriate independent advice should be obtained before making any such decision. Any arrangement made between you and any third party named in the site is at your sole risk and responsibility.
Facilities Management Awards 2022 BUILD 3 Contents 4. Twenty One Engineering LTD: Best Climate Change & Energy Management Business Consultancy - UK 6. IGS srl “Geotechnics & Geophysics Services”: Best Geophysical & Geognostic Engineering Services - Northeast Italy 7. e-Making Srl: Best Digital Design & Construction Firm - North Italy 8. Qatar Power Engineering and Contracting (Q-PEC): Most Client-Focused Power Contracting Firm – Qatar & BUILD Excellence Award for Professionalism and Customer Care 9. Bundesimmobiliengesellschaft m.b.H: Public Building FM Experts of the Year - Austria 10. Reliance Service Solutions: Best Cleaning & Environmental Control Solutions - Wales
BUILD Facilities Management Awards 2022 4 Jul22199 ccording to Nasa, Greenland lost an average of 279 billion tons of ice per year between 1993 and 2019, whilst Antarctica lost approximately 148 billion tons. Glaciers are retreating, extreme weather events are happening more frequently, and sea levels are rising – in fact, in the last century, sea levels rose by about 20 centimetres. However, in the last two decades, the rate of rising sea levels has been nearly double that of the last century and has accelerated year upon year. Such figures make it clear that global warming and, of course, climate change is having a significant impact on the planet, and that a fundamental contributor to these issues is human activity. But what can we do about it? There are many ways to reduce your impact on the planet, and for businesses within the UK, Twenty One Engineering LTD is on hand to help. Operating as a small consultancy, Twenty One Engineering provides cutting-edge guidance and support for companies so they may implement procedures and solutions to lower their carbon footprints and energy costs in addition to being compliant with laws regarding climate change, energy management, and monitoring. The unique organisation specialises in net zero building projects, focusing primarily upon best practice within daily operations. It has undertaken Stage 1 Net building reviews for clients, provided in-depth knowledge to help businesses operate to net zero requirements, and has maximised the efficiency of HVAC equipment. In essence, Twenty One Engineering’s portfolio is large, diverse, and filled with groundbreaking tasks, and this has resulted in the company becoming known as the UK’s leading consultancy. Its level of knowledge and expertise is unmatched. Such work is carried out for a range of clients, and Twenty One Engineering is proud to serve each of them with enthusiasm In 2022, the biggest crisis the world faces is climate change. The ramifications of climate change are being felt across the globe – in July this year, for instance, the UK faced recordbreaking temperatures, with heat soaring past 40°c. It’s time for serious change. At the helm of the fight against climate change stands Twenty One Engineering LTD, a unique consultancy that’s on a trailblazing mission. A Best Climate Change & Energy Management Business Consultancy - UK and professionalism. It also means that no job is the same. Be it a social media company, a prestigious stadium, or a law firm, it is important for Twenty One Engineering that it serves each one with quality, and this is, fundamentally, why the company uses bespoke solutions rather than forcing its clients into unsuitable, ready-made formulas. For example, Twenty One Engineering’s largest client is a real estate investment trust (REIT) with a large commercial portfolio, focusing around Liverpool Street and Euston Road, alongside an impressive retail portfolio. Twenty One Engineering has been onboarded to assist the REIT in various ways, including with the writing of their latest metering strategy, aiding their ISO 50001 tasks, and designing Zero Carbon HVAC systems. When working with such clients, the consultancy prides itself on not waiting to be asked – instead it operates in a partnership to help them meet their net zero goals. As such, these elements all tie into Twenty One Engineering’s mission to ultimately better the planet. It firmly believes that by guiding company’s towards the achievable goal of net zero emissions, that it will perhaps encourage others to begin thinking about how their operations impact the world around them. In order to truly start solving the climate change crisis, it is vital for this mindset switch to happen. Consequently, Twenty One Engineering has established a team that drives this mission forward. They are wholly committed to the company and its cause, and they all stem from strong backgrounds that enable them to provide the best possible solutions to clients. Twenty One Engineering’s team consists of highly-skilled engineers that have the skills to design, and subsequently operate, net zero buildings, and it is focused on bringing different abilities into the team to further exceed net zero requirements. Twenty One Engineering, despite the Covid-19 pandemic striking whilst the company was in its second year, has grown exponentially since its founding, and it’s clear to see why. Its foundations are built upon respect, ethics, and a robust desire to truly change the world. The future of the company rests firmly within the growing need for low energy, net zero builds, and therefore, it can look forward to continuing its expansion over the next few years. Additionally, Twenty One Engineering, vows to carry on serving its clients with cost effective services, leveraging long-term relationships to build in-depth, tailored solutions.
Facilities Management Awards 2022 BUILD 5 Thanks to its success in several large projects, and its continued devotion to aiding both small and large businesses, the company has most certainly earned the title of Best Climate Change & Energy Management Business Consultancy – UK. Contact: Philip Draper Company: Twenty One Engineering LTD Web Address: www.TwentyOneEngineering.com
BUILD Facilities Management Awards 2022 6 Apr22406 lbert Einstein said “We can’t solve problems by using the same kind of thinking we used when we created them”; a simple concept but so hard to put into practice, especially when applied to the design and implementation area. It’s necessary to change point of view. This is IGS’ strength: the company, with its young team of geologists and geotechnical and hydraulic engineers, faces every problem starting from a specialistic and transversal analysis to then develop a project on it. “This is made possible by our multidisciplinary team that gives an overview to every problem, the added value that differentiates a service from a product. This allows us to reach the objective in a fast and punctual way” explains David Pomarè, IGS’ director. The company can follow the whole process, going from data acquisition, to elaboration, modeling, design, all the way to construction supervision and monitoring, and uses its competence to provide technical services with an overall vision of the problem. IGS is not limited to this change of perspective: the surveys and geophysical investigations are “overturned” on a vertical line, hung on a rope on the wall. Through the various and important challenges the IGS’ faces daily, the vertical ones are what made the company known on an international level: IGS developed unique on-the-wall surveys methods, perfected during projects of research & development. Another choice going against the grain is to be based on the most peripheral territories in Italy (the 3 provinces of the NorthEastern border), where the team members can pursue their passions, transferring their competence, enthusiasm and love for the territory into their job. IGS was born from the marriage between sea and mountain: founded in 2018 by Cristina Gerdol, from Trieste, and David Pomarè Montin, born and bred in a small mountain village in the Dolomites with less than 300 people. This in fact is the place where next year IGS will establish the new operational headquarters: an open space, exciting, in an idyllic setting, to meet and confront in a complementary manner, to the smart working system on which the company is based. The office will transform into a “culture club”, a space appropriately created to stimulate the exchange and interaction, to concentrate the collaborative work and develop new ideas. From the Dolomites to the world, thanks to technological processes, IGS has embarked on a digital transformation journey, set to integrate surveys, investigations and 3D underground modelling in the BIM-oriented planning “Today excelling in a specific area is not enough, it is necessary to do it in a fast, punctual and integrated way; from this, the necessity to have workflows based on easy procedures” says Cristina Gerdol, IGS’ director. Young, professional and imaginative, the IGS team brings a vibrant and approachable energy to the company. They make it an exciting place to work and, in turn, are a magnet for clients. In addition, through IGS, the staff undergo consistent training and are expected to complete work to a high standard. Clients can, therefore, expect to receive an unmatched service – one that truly prioritizes their needs. They will be met with accuracy, compassion, and understanding. After all, clientcentricity is at the heart of IGS, its services have been designed with the intention to improve the industry and the customer experience. Simply, IGS deviates from the trends and traditional methods, instead providing a service that is exclusive to the business. It is unlike anything else on the market. Contact: David Pomarè Montin – Cristina Gerdol Company: IGS srl “Geotechnics & Geophysics Services” Web Address: https://www.igs-geo.com/ A Best Geophysical & Geognostic Engineering Services - Northeast Italy The future of geotechnics, geophysics and integrated engineering services is written on the Dolomites, in Northeast Italy. IGS embraces innovation, enriching it with agile processes and an integrated approach. A change in perspective not limited to this, but going all the way to wall applications. IGS has acquired a leading position within its industry. IGS executing on-the-wall surveys, 200m from the ground
Facilities Management Awards 2022 BUILD 7 Jul22246 Best Digital Design & Construction Firm - North Italy For the team behind e-Making Srl, the future has arrived, we just haven’t made it yet. Their work focuses in on people, and finding ways to design a future for them that is better than the way in which we live now. In BUILD’s Facilities Management Awards 2022, the team achieved incredible success. We look more closely at this intrepid team to uncover precisely how they did it. -Making is a digital engineering company, offering human-centric design that focuses on the future. Many cities are proud of their histories, but their history often means that they are unsuitable for the needs of today. The team at e-Making have made their name in breathing new life into these properties, making and remaking cities that can thrive for years to come. Since being established in 2018, the firm has gained experience in building design and construction management, working alongside others to provide solutions for clients that are truly second to none. The secret behind their incredible successes over the years has been the use of BIM solutions. BIM stands for Building Information Modelling, which generally revolves around computer modelling. From this information, it’s possible to build a sophisticated view of how a property is built. e The use of the latest and greatest technology is just one aspect which sets e-Making Srl apart from the crowd. Their ability to offer building concepts that account for integrated planning designs makes them an invaluable resource to many looking to revolutionise the cities in which we live. The team’s design process is fully developed in a BIM environment, using certification from Building Smart International to ensure the highest possible quality at all times. To provide the ultimate design experience, the team are proud to offer laser scanner surveys and drone inspections which bring the construction industry right up to date. Thanks to a combination of these two technologies, the team can provide 3D models of the built environment, complete with Photogrammetric and Point Cloud surveying as well as civil and industrial buildings inspection. The amount of data that can now be captured using this new technology is incredible, allowing the team to push the boundaries of what the industry can offer. The use of digital technology has revolutionised much of what the team is able to offer their clients. The e-Building Co-Design platform (www.e-building.it), for example, allows guests to directly experience various projects virtually. Not only does this open the door for interactive tours of properties before they’ve even been completed, but it allows potential buyers to test preset materials and see what the property will look like. The team also offer virtual surveys and 3D space exploration services and the e-Building platform, which allow people to explore properties in new and innovative ways. The thought for the future that flows through every part of the e-Making approach lifts them above the competition and presents them as something very special indeed. Design never sits still and technology proposes new solutions to old problems all the time. The e-Making team stands at the forefront of what technology can offer, with a host of successful projects under their belts. Their well-earned success in BUILD’s Facilities Management Awards is to be justly celebrated – we can’t wait to see what they do next! Company: e-Making Srl Name: Angelo De Cocinis Email: [email protected] Web Address: www.e-making.it
BUILD Facilities Management Awards 2022 8 Aug22386 ounded in 2009, Q-PEC delivers a variety of services in the Power Engineering space. In addition to electrical installation services, the company provides substation installation, street lighting, testing and commissioning. Q-PEC has also expanded its range of services into the MEP and facilities management space. Q-PEC is committed to providing a high standard of professional service. As part of this, the company uses state-ofthe-art technology and world-class equipment in all its projects. Irshad explains, “This means our customers get extended product life and the best return on their investment. We’re guided by our ethical values - hard work, integrity and steadfast commitment to providing the highest quality services to our customers. We build strong relationships with our customers based on trust.” Q-PEC’s team of professional consultants are on hand to assist clients in making choices best suited to their needs and budget. Whilst its skilled technicians ensure that every installation and commission meets all quality and safety standards. With a client list that includes Qatar Petroleum, Siemens, Suez, Hamad Medical Corporations and Kahramaa (Qatar General Electricity and Water Corporation) it’s easy to see that the Q-PEC formula is a success. Irshad tells us about a recent project, “The FIFA 2022 Al Bayt Stadium Project was challenging for us. External issues such as the international blockade and the COVID-19 pandemic made the project more difficult. Our professional operations, procurement and finance teams worked around the clock. It’s thanks to them that we delivered the project on time. We’re proud to have received an excellence award from the FIFA Audit team, from the UK, for our contribution.” As part of its expansion, Q-PEC has diversified into new areas of business. Branching out into the facilities management space, Q-PEC has added services such as planned preventative maintenance, corrective maintenance and emergency maintenance to its portfolio. In such a competitive environment, how does Q-PEC stay ahead of the curve? Irshad says, “We’re in continuous pursuit of operational excellence. We adopt the latest technologies and provide ongoing training. Having a well-structured management approach to all areas of the business is important.” Central to the company’s continued growth is its commitment to its people. Irshad explains, “At Q-PEC, we aim to bring out the best in our teams by focusing on high quality. We believe that performance is key for professional development. Providing our clients with the best solutions, and having a professional approach, both help to maintain a motivating work environment.” As part of its corporate social responsibility, Q-PEC initiated a blood donation drive and regularly gifts time and money to humanitarian organisation, Qatar Charity. It is clear to see that Q-PEC cares for the world and, looking to the future, Q-PEC will continue to expand so that it may help more people. It will also grow its operations and aims to be the top facilities management company in Qatar in the next 5 years. The future is looking exciting for Q-PEC and we are excited to see where it goes next. Contact: Irshad Ahmad Mir Company: Qatar Power Engineering and Contracting (Q-PEC) Web Address: www.q-pec.com F Most Client-Focused Power Contracting Firm – Qatar & BUILD Excellence Award for Professionalism and Customer Care Doha-based firm, Qatar Power Engineering & Contracting (Q-PEC), is built on three pillars of excellence – experience, professionalism, and customer care. At the forefront of the construction industry, Q-PEC plays a major role in the ongoing development of Qatar. As well as working directly with its clients, Q-PEC partners with other prestigious organisations to deliver large-scale projects. We speak to the company’s General Manager, Irshad Ahmad Mir, to find out more. Qatar Power Engineering and Contracting (Q-PEC)
Facilities Management Awards 2022 BUILD 9 Jul22430 Public Building FM Experts of the Year - Austria Around 500,000 people use a building looked after by the team from BIG every day, making the service they offer absolutely essential. Their success in BUILD’s Facilities Management Awards 2022 showcases how effective they have proven to be, providing a one-stop-shop for all the services a property owner might need. With such amazing achievements behind them, we thought we’d take a closer look at their direction in the future. wned by ÖBAG (Österreichische Beteiligungs AG – the holding company of the Republic of Austria), BIG has made a name for itself as a premier provider of facilities management. Big owns more than 2,200 properties in the country, most of which are tended to by the BIG property & facility management team. People from all walks of life use the properties throughout their day-to-day lives, which makes facilities management not only a technical challenge but of paramount importance. The heady mix of buildings for the education sector, for residential use and for office space, to name but a few uses, means that the BIG team play an important role in keeping things going. To manage the properties in their care effectively, BIG has positioned bases close at hand to the sites they manage. If any problems occur, they can be there incredibly quickly, drawing on the diverse skillset of the team to overcome any difficulties. The size of BIG means that all trades are available under one roof, making them the ideal partners for many in Austria. Owning a building is an enormous responsibility for anyone, especially those which will be used by the public. There are numerous requirements to ensure the highest standards are maintained at all times, needing experts to guarantee this. Big bears comprehensive responsibility for the maintenance of it’s properties, but the delicate balance between professional portfolio, asset, construction and project management as well as property & facility management is much clearer here. It has been a major factor in the team’s continued success. The level of integration means that the property and facility management team can take on other related responsibilities too. These include security inspections, analyses of a building’s condition, repairs and maintenance, maintenance planning, incident management, energy management and many more. By turning to BIG, you can access all of the services that a property owner might need in one place. In recent months, the BIG team signed a contract to take on the property management of Austria’s parliament building. Over 130 years old, with roughly 1,600 rooms on seven floors, this impressive structure will house approximately a dozen members of staff from the BIG facilities management team O to ensure that any issues that might arise with regards to maintenance or energy management will be swiftly dealt with. While this is a property that is approaching the end of a major renovation, it is clear that issues will arise and must be dealt with quickly to ensure that the business of government can continue for the foreseeable future. By integrating property management with ownership, the BIG team have been able to secure impressive strides within the facilities industry. The ability to build an organisation capable of tackling all the jobs involved in facilities management has given them an impressive advantage, and allowed them to positively impact on many properties throughout Austria. Their success in BUILD’s Facilities Management Awards 2022 is well earned, and we cannot wait to see what this impressive firm does in the weeks and months to come. Company: Bundesimmobiliengesellschaft m.b.H. Name: Matthias Plattner Email: [email protected] Web Address: www.big.at/ofm
BUILD Facilities Management Awards 2022 10 Jul22155 eliance Service Solutions provides complete solutions for clients’ cleaning, waste and environmental needs, including waste management, graffiti cleaning, pest control, kitchen deep cleaning, commercial window cleaning, and much more. In order to tailor its solutions to clients’ specific requirements, it works in partnership with other organisations, as well as invests in the training and development of its staff, equipment, and company growth. With quality services, cost-effective pricing, 24/7/365 service, and speedy response times, Reliance is able to maintain its existing clientele, in addition to encouraging referrals to new and potential customers. Its largest customer of all is Network Rail, supporting the rail industry with all areas of the solutions it provides, whether that’s completing emergency track cleaning to remove a spillage, or its rope access team and three operators safely clearing fly-tipping waste. Then, among its most notable projects was the team finding themselves on the Peaky Blinders film set in Manchester, cleaning and removing waste. Meanwhile, the company saw a boom in its services being required during the pandemic, with businesses needing to sterilise their working environments from top to bottom. The Reliance team were cleaning high-profile offices, security facilities, and public service vehicles and buildings. Its quick response times came in useful particularly during this time, with clients requiring and appreciating a response within two hours. Of course, none of what Reliance does could happen without its dedicated specialist team who, with strategic planning, attention to detail, and huge effort, always go above and beyond to get the job done to the highest possible standard. One client describes the team as a “breath of fresh air and a credit to the company”, while another found them “lovely” and “hard working”, having “taken a massive weight” off their mind. Alongside providing specialist bespoke services to its clients, Reliance offers over 500 training solutions for businesses to choose from in the areas of waste management, cleaning, and the environment. This training can be taken through an engaging online course at any time and place, on any device. All of these courses are approved and priced to offer the best possible value to a business. Indeed, it’s easy to see what makes Reliance worthy of its ‘Best Cleaning & Environmental Control Solutions – Wales’ award. Clients can’t rate the company high enough, with the company having taken its solid place within the industry, between its commitment to providing efficient and effective solutions and its desire to pass its expertise on through top-notch training. The future couldn’t be any brighter for Reliance, with its sights set on further growth and continuing to provide only the very best for its clients. Company: Reliance Service Solutions Website: www.relianceservicesolutions.co.uk R Best Cleaning & Environmental Control Solutions - Wales Reliance Service Solutions (Reliance) was established in 2018, beginning with Director, Chris Vermaak and one van on the road, and expanding to the fleet of vehicles it has across the country today. The company prides itself on providing industry-leading professional cleaning, waste and environmental solutions to meet the needs of clients such as schools, the NHS, care homes, housing associations, and restaurant chains, as well as the having an extensive footprint within the rail industry.
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