Facilities Management Awards 2023 BUILD 15 May23554 uke founded Total Facility Solutions Ltd in 2014 from scratch, with – quite literally – everything on the line and immense risk. Yet, today, it celebrates a multimillion pound valuation, and an incredible reputation within the industry it operates. It’s an impressive journey, and one defined by hard work, determination to succeed, and a mission to change best practices within facility management. The bulk of TFS’s work involves the supply of commercial and industrial cleaning services, but recent years have seen the company expand into multiple supplementary areas, including security, pest control services, washrooms, window cleaning, laundry services, and waste management alongside integrated management services around the UK. Here, Luke begins by explaining the background of founding TFS and how it has grown exponentially since 2014. “Starting with nothing and selling all valuable assets, I am delighted that in 2023 I now own and operate over £7 million successful national cleaning and support services organisation. Despite starting with nothing and with a 4 and 6 year old at home, alongside a stay at home mother, the risks were great. On multiple occasions throughout the first few years of trading, cash flow and associated startup costs were extremely challenging, with multiple close financial calls. Now recognised nationally in the FM industry, we currently employ over 1500 people across the UK and growing, servicing globally recognised clients including Snapchat, Nike, Peel Ports Group, UPS, Motorola, and many more.” He continues, “Due to our continued success year on year, we recognise our corporate and social responsibility, we have contributed over £20,000+ in local charitable donations, largely in supporting Rainbow Hub, supporting children and young adults with complex disabilities based in Ormskirk, helping to raise over £100,000+ in charitable events. Our environmental policies prioritise our core values, in providing a sustainable and environmentallyfriendly service, which take in consideration our transportation, production, using 100% recyclable materials, and zero waste to landfill goals.” More than anything, Luke understands that it is imperative to remain innovative and aware of technological developments on the horizon. Especially now, when technological development drives so much of the greater business landscape. You need to stay aware of all potential opportunities to improve, no matter how ‘outside of the box’ it may appear at first. “Our technological advance is superior to our industry competition, utilising geo-fencing attendance technology to identify both the location and time for each employee,” he adds. There is an element of ‘good timing’ in determining TFS’s expansion, especially in regard to the last three years. During COVID, TFS were considered vital to the ongoing operations and safety of many businesses, as Luke moves on to discuss. “During COVID, TFS were vital in protecting against infection and transmission, implementing strict protocols and procedures, directly protecting over 100,000 client employees. Enhancing our technical capabilities, moving beyond COVID, many clients have adopted flexible working practices, many working a combination of at home and in office rotation. Adapting to this new working model, we have developed and implemented office sensors to track and record office movements and average footfall. “As a result, we can now offer hybrid services that work around our clients’ needs and requirements, from real world data and analytics. As a business leader and owner, I have had to navigate and strategically coordinate the business through challenging and ever-changing industry environments, including COVID. With our 10th year anniversary approaching, I thought it prudent to be bold enough to enter into an award and recognition in reflection of the risks, continued success, and many proud achievements over the last decade.” But let’s talk about those four distinguishing pillars, and how Luke aims to develop TFS on an ongoing, continual basis. The first is costeffective services. The second, speed of delivery. Third, flexibility, and finally, a dedication to a high, consistent, quality of service. “Our exceptional pricing matrix is unmatched. Our competition cannot get near us price for price. We save our clients enormous amounts of capital. Speed matters to our clients. The ability to make key decisions in quick succession allows for fast delivery times and highly responsive reaction times. In terms of flexibility, we allow our clients to change the service provision including hours at any time. This enables clients to amend the service around the requirements of their individual business needs. “Equally, TFS and the TFS operations team are extremely proud and obsessed about cleaning and what we do. Our clients are a forward-thinking organisations that takes customer feedback very seriously. This matches our vision, together we believe TFS and our clients achieve great things.” There’s much more to come from TFS, stay tuned! Company Name: Total Facility Solutions Ltd Website: www.tfsgroup.co.uk Facebook: @tfssocial instagram: tfsgroup L Total Facility Solutions Ltd (TFS) has based its peerless operations on four pillars of distinguishing elements which have seen it cultivate a strong reputation in the space over a relatively short time period. We spoke with Managing Director and Founder, Luke Martin to find out more about its services and outstanding dedication to excellence. Facilities Management Business of the Year 2023: UK
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