BUILD Facilities Management Awards 2023 16 We also offer Equip-Clean, which is an equipment cleaning facility to support site housekeeping or act as an independent service aligned with our core SMR activity. Supporting the account management is the Engineering Services Team who are effectively the ‘engineroom’ of the business by providing the engineering solution that effects a cost-effective and robust ‘fix’ to the equipment.” Equipserv UK has moved ahead of the pack through a core mission of, in essence, ‘thinking of everything’, and driving towards peak efficiency through every decision across the company’s operations. “Our services are delivered by an experienced team of engineers, strategically located throughout the UK, each with a bias on a key area of expertise whether it be electrics, fabrication, hydraulics, or mechanical – this enables prompt diagnosis and a focus on a first time fix,” Chris says. “This is further enabled by stocking our vans with fast moving parts and access to more bespoke items via a mature supply chain network. Communication is a key element which is achieved by each engineer having a PDA unit and van tracker so job allocation and scheduling can be planned and altered to attend health and safety incidents as well as diversion on-route to site for parts and consumables.” Ultimately, this will stand Equipserv UK in good stead as it looks to a future defined by continued development and expansion, as Chris discusses in his closing comments. “We believe that we have the necessary attributes, commitment, and drive to achieve our vision to provide a high quality of service that differentiates us within our chosen markets to make Equipserv UK the supplier of choice.” Company: Equipserv UK Website: https://www.equipservuk.com/ Based in Sheffield, Equipserv UK has built a dedicated client base for its essential services through a commitment to client specific, product proposition, and service deliverables. As an independent service, maintenance, and repair (SMR) organisation, it looks to provide national coverage through a network of well-trained, regionallybased engineers. With a product portfolio comprised of a wide range of equipment, including balers, compactors, dock-levellers, conveyor systems and scissor lifts, Equipserv UK operates in an industry which demands consistency and reliability. In that, it looks to exceed every expectation. “Today, our total fleet size is in excess of 2,500, handled on behalf of over 200 customers contracted on a number of options namely, fully comprehensive, planned (PPM) and on-call. As a business, we also have the key industry certifications of ISO: 9001, ISO: 14001, and OHSAS: 45001, which cover quality, environmental, and health and safety, all of which are subject to annual audit. The accreditation of SAFE Contractor shows compliance to working on site, which is also subject to annual renewal,” Chris Duckett, Commercial Director, explains, setting the parameters for the company’s success so far. Through working in the markets that it operates, Equipserv UK understands that it must build a reputation based on excellence across all its operations – whether that be from customer service, or regulatory requirements, or anything in between. Reliability in terms of its equipment and mobilisation of supplementary services, to deliver the right service at the right time. The company continues to thrive and grow through its dedicated client-centric operations as Chris moves on to discuss. “Dedicated account management is routed through the Operations Team which promotes relationship building by acting as the key interface with customers on all aspects of job activity, from service scheduling to quotations for remedial work, problem solving, and MIS reporting to give a high level of transparency. “We’ve also added value-add services including ‘refurbishment’ which means exactly that, and not just a coat of paint that gives the appearance of a refurbishment without resolving the fundamental issues that brought about the decision to have the machine refurbished in the first place. Every aspect of the machine is fully assessed, and to do this every item must be removed from the mainframe for full inspection, to either be repaired or replaced. The areas of refurbishment are broken down into 4 areas: Mainframe, Hydraulic, Electrical and Mechanical Movement. Operating across a number of industry sectors, including the retail, manufacturing, waste services and public sector. Equipserv UK has cultivated a strong reputation for best-in-class waste handling equipment services and maintenance. B May23436 Best Waste Handling Equipment Service & Maintenance Company 2023 – UK | Customer Service Excellence Award 2023 Equipserv UK
RkJQdWJsaXNoZXIy NTY1MjM3