6 BUILD Facilities Management Awards 2023 software to support its team in delivering only the best. It is the only company in the world to be using this software, which wasn’t even originally developed for it, but for mitigation service instead. It is a software that enables Preferred Cleaning Service to remain ahead of the curve, so it can keep tabs on its team and know exactly what’s going on at all times. Danielle shares, “I’d been looking for software for three years and I couldn’t find anything that was simple that offered different languages and that we could just make our own. So, I found this KnowHow software at a mitigation company – mitigation is if you have a fire or flood or mould, and the company comes in to mitigate and clean it. KnowHow already took the hardest industry out there and they made this full system for it. So I was like, “This is exactly what I want!” Danielle had ideas for moulding KnowHow to meet the needs of Preferred Cleaning Service, and after a few months, she received a phone call saying it was ready. She says, “They told me I’m the first company outside of mitigation to ever use their product, so it’s really, really exciting and fun.” KnowHow can make operations simpler with the ability to share video and image to tell staff members, for example, where to park, where to access an elevator, where to check-in, or where to leave their bags. Danielle explains, “Let’s say a team member is going to start cleaning the 24th floor – They have all their supplies, and now their managers know they’re upstairs. It’s timed with GPS, and they do all their work. They’re now going to go down to the 20th floor, and the supervisor knows that they’re done with the 24th floor and can go and inspect it. “KnowHow has been a big game-changer for us. That’s how we’ve been able to manage better, and it comes in over 30 languages. It’s just such a beautiful programme.” Danielle’s desire to help others extends even further than providing an exceptional cleaning service, but she and her team are devoted to giving back to communities around the world, too. Preferred Cleaning Service has partnered with World Vision, a Christian company that supports children living in poverty, to donate $20 with every sales call it receives, as well as adopt a child with every monthly reoccurring account. Danielle comments, “It feels really special to adopt these children and to give them clean drinking water, books for school, and other types of support that they just cannot get in third-world countries.” Not only this, but Danielle is also striving to drill a well for clean drinking water each year, with hopes for the first to be in Kenya this year. This is in addition to providing monetary donations to help Venezuelan immigrants. Ultimately, it’s very clear to see how Preferred Cleaning Service has been crowned Commercial Cleaning Contractor of the Year 2023 – USA, with the company really having made a name for itself across the country and in the industry. Danielle and the team genuinely care and are dedicated to what they do, with their relentless hard work in providing the best possible service for clients. And this is enhanced by the use of cutting-edge technology. Danielle has come a long way since she first started out cleaning those cabins and mess halls, and the only way is up! So, what’s next for the company? We ask her to give us an insight into the bright future ahead. “AI is super important. We’re trying to do more with AI to see if I can support the people I mentor and to give them more of my time. So, I’m trying to systemise everything right now as much as possible so I can support more people. And then the leads that come in, if we can support them easier too, so they don’t have to book an appointment and can gain information on the spot, that would be great. Obviously I always want to leave our lines open for if people want to call. I’m pretty sure AI is where a lot of people are moving right now.” Company: Preferred Cleaning Service Contact: Danielle Vest Email: [email protected] Website: www.yourpreferredcleaning.com
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