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BUILD Campaign Name 2023 Facilities Management Awards 2024 Welcome to BUILD Magazine’s Facilities Management Awards 2024, the premier awards program recognising excellence in Facilities Management (FM)! This year, we celebrate companies leading the charge in innovation, technology integration, and sustainable practices that shape the future of FM. From mastering the core responsibilities of maintenance and security to embracing cutting-edge tech trends and green initiatives, our awards spotlight the achievements of those pushing boundaries and setting new standards for excellence in FM. Join us in honouring the remarkable contributions of FM professionals to our built environment and quality of life. As an industry at the heart of integrating people, place and process within the built environment, FM plays a pivotal role in enhancing the functionality, wellbeing, safety, and sustainability of our spaces. Facilities Management professionals are the lynchpins of every business and residential building. Their expertise and dedication allow the smooth running of a substantial portion of our daily lives and through the Facilities Management Awards 2024, BUILD magazine endeavours to provide these professionals with the credit they deserve. Winners will include businesses in the Facilities Management industry who display innovation, efficiency and respect for regulatory compliance. Those who show a commitment to best practices and effective delivery of clients’ expectations stand the best chance of being recognised by our judging panel. Sofi Parry- Senior Editor Phone: +44 (0) 203 970 0010 Website: www.build-review.com Sofi Parry- Senior Editor Rebecca Scotland- Editor Joshua Beardsmore- Writer Kita Thomas- Writer Emily Godbold- Writer Lou Allkins- Writer Matthew Wright- Writer Haeri Jung- Junior Graphic Designer Lauren Baldwin- Graphic Designer Editorial Team No information contained on or in this website constitutes investment advice or an offer to invest or to provide management services and is subject to correction, completion and amendment without notice. Neither AI nor any of its associated entities are authorised to give financial advice of any nature nor are they regulated by the Financial Services Authority. Prior to making any investment, AI recommends that any prospective investor should consult with its own investment, accounting, legal and tax advisers to evaluate independently the risks, consequences and suitability of that investment. AI Global Media, Ltd. (AI) takes reasonable measures to ensure the quality of the information on this web site. However, AI will not assume any legal liability or responsibility for the accuracy, correctness or completeness of any information that is available through this web site. If errors are brought to our attention, we will try to correct them. The information available through the website and our partner publications is for your general information and use and is not intended to address any particular finance or investment requirements. In particular, the information does not constitute any form of advice or recommendation by us or any of our partner publications and is not intended to be relied upon by users in making or refraining from making any investment or financial decisions. Appropriate independent advice should be obtained before making any such decision. Any arrangement made between you and any third party named in the site is at your sole risk and responsibility.
Contents 4. Reliable Industries Ltd: Best Residential & Commercial Cleaning Company 2024 - Cayman Islands 6. Zing Group: Best Site Safety & Facilities Management Company 2024 - Northern Ireland 8. Omfax Systems Ltd: Most Innovative Housing Repair Software Company 2024 - UK 10. Recorra: Best Commercial Recycling & Waste Management Firm 2024 - Southern England 11. Dortech Maintenance Ltd: Best Commercial Glazing Maintenance Company 2024 - UK 12. EDSS Ventures Limited: Best Realignment & Restructural Engineering Firm 2024 – India & Environmental Sustainability Excellence Award 2024 13. Ryno Refrigeration: Leading Experts in Commercial AirConditioning & Refrigeration 2024 - Queensland 14. CORPORATE Real Estate Management: Most Visionary Real Estate Management Enterprise 2024 - Netherlands 15. 14forty: Best Bespoke Facilities Management Company 2024 - Sustainability Innovation Award 2024 16. Equipserv UK: Best Waste Handling Equipment Services Company 2024 - UK 17. ClearTrace Infection Control: Infection Control Provider of the Year 2024 - North West England & Client Service Excellence Award 2024 18. ThermoServ Ltd: Best Educational Specialist HVAC Contractor 2024 – South East London 19. Total Facility Solutions Ltd: Best Facilities Management Business 2024 - UK 20. DG Jones & Partners: Best Built Asset Advisors 2024 - Middle East & Client Service Excellence Award 2024 21. Inspect365: Home Building Inspectors of the Year 2024 – Victoria 22. Keynetics Ltd: Best Key Management Solutions Company 2024 - UK
BUILD Facilities Management Awards 2024 Jun24366 Best Residential & Commercial Cleaning Company 2024 - Cayman Islands
5 Family owned and operated Reliable Industries Ltd offers janitorial services for commercial, industrial, and residential properties. Based in the Cayman Islands, the company takes enormous pride in understanding the needs of each individual client, and fine tuning its services to the absolute optimal level. We take a closer look as Reliable Industries is bestowed with an esteemed award for the second consecutive year. Sharon and (the late) Steve Smith founded Reliable Industries professional cleaning services in 1990 from their Cayman Islands home. Over its 33 years of operations, the company has risen to become an employer of 150 persons from all over the world, based at its 25,000 sq. ft building, and 10,000 sq. ft warehouse. It offers a wide range of services catering to markets including residential, commercial, and industrial. This includes, but is not limited to, exterior building washing, exterior cleaning works, residential maid services, steam cleaning of carpets, upholstery, and other fabrics, building maintenance, high rise window cleaning, tree trimming and pruning, boom truck lifts, flood extraction services, drying equipment rental, mould remediation, fire restoration, post construction cleaning, floor stripping and waxing, marble and stone cleaning and/or polishing, and other restoration services. Its clients might come from long-standing residential maid service accounts, or large commercial businesses such as supermarket chains or major facility management accounts. It prides itself on being able to handle and cater for a diverse array of clientele, with current in situ services catering for clients occupying over 1 million sq. ft of space. As a facility management and a cleaning company it is essential for Reliable Industries to specialise in many different facets of high-level cleaning and restoration. To do this effectively it focuses intently on facilitating on-going training and further education programmes for its field teams in all of their various capacities. Reliable Industries utilises the most technologically advanced and efficient cleaning systems available across the entire range of its services, and it continuously re-invests to ensure it is always operating at the cutting edge. It can work with clients all the way through from initial project planning stages to construction, and the post construction cleaning phase. After that, Reliable Industries will ensure final polishing is completed, concentrating on any minute details that need attention before the final building handover is achieved. Once the project is finished, Reliable Industries seeks both to maintain and further establish its partnerships with cleaning and facility management services for years to come, making it a valued partner from inception to completion. “The company offers a wide array of services, be they commercial, industrial, or residential. Everything from office cleaning to restaurant cleaning, garbage removal and mould remediation, post construction cleaning and tree cutting is possible. Our diversity of services can be described as an all-encompassing and self-sufficient operation.” Reliable Industries has recently worked on a newly built 10-storey commercial office building. It had been contracted to clean and prepare for its grand opening, but given just two weeks’ notice! Even with this extremely limited timeframe, it was delighted to achieve everything with aplomb. There was a mix of services required such as marble floor polishing and sealing, internal and external window cleaning, power washing of numerous surfaces, internal dusting and polishing, steam cleaning of carpet and upholstery, and more. It engaged 10 teams to execute these services on such a tight deadline, managing to complete everything within the allotted time. This was testament to the amazing field management and technical operatives, who performed works on an 18-hour shift pattern absolutely flawlessly. Reliable Industries company tagline is ‘Cleaner Spaces, Healthier People’, and it is proud to stand behind this ethos. It celebrates its business core strengths of integrity, excellence, and providing value for its customers as the driving force behind its success, as well as the vision that will see it continue forward towards a prosperous future. Reliable Industries understands that in any business there will always be unforeseen circumstances to navigate and snagging points that arise, however it feels that acknowledging problems and providing timely solutions is the key to ongoing success and client retention. Working in such a competitive industry, Reliable Industries differentiates itself in numerous ways. In the Cayman Islands, where it is based, it is the only commercial cleaning firm that is 100% Caymanian owned and operated, with a clear business model and company culture it prides itself on imparting to all its employees. It is a member of the International Sanitary Supply Association (ISSA) which ensures its staff are trained to the highest of standards on a continuous basis, and practice the very best hygiene processes. It considers its unique selling point as being the extent to which it values the diversity of its clients, and their varying needs. It is always willing to accommodate and execute clients’ requests, even if it means creating a service for them that was not previously on offer. “Reliable Industries Ltd. was humbly founded in the home of Steve and Sharon Smith in 1990. Steve was always passionate about the business and how to improve and build upon what had already been established. This meant expanding into different services and always seeking to provide the customer with the utmost care.” As a family operated business, Reliable Industries prides itself on presenting a friendly, smallfamily approach even when facing large-scale operations. It treats both clients and staff as members of its family, with their needs at the forefront of everything it does. It makes certain that all its employees are offered in-house training programmes regularly to align their skills with their jobs, maintain excellence, and ensure they feel equipped and confident in their jobs. For those seeking career progression, the company provides many opportunities for staff to be promoted within the company. Indeed, it boasts many team members who have been working with the company for over 20 years. Reliable Industries truly values its staff, and its fabulous company culture resolutely reflects this. Due to the rising cost of living and inflation in the Cayman Islands, the housing market has made rental properties somewhat unattainable for many workers within the professional cleaning industry. That’s why one of Reliable Industries’ major goals for the future is to develop a housing facility dedicated to its staff. It wants to ensure its valued personnel have stable and economically sound living spaces for generations to come. Such an endeavour would provide so many benefits for all the parties involved, but undoubtedly it would especially improve the quality of life for Reliable Industries cherished staff. With regards to future goals for its esteemed clientele, the company wants to continue servicing its Caymanian community in the most ethical and economical way possible whilst continuing to provide the excellent, high-quality service it is known for. After being awarded with Commercial & Residential Cleaning Company of the Year 2023 - the Cayman Islands, Reliable Industries has now been bestowed with the title of Best Residential & Commercial Cleaning Company 2024 - Cayman Islands in this year’s Facilities Management Awards. This remarkable and diligent company really stands out as a superb example of how to run commercial, industrial, and residential cleaning services, and wholeheartedly deserves this prestigious honour. Contact Name: Jason Smith Company: Reliable Industries Ltd Web Address: www.reliable.ky
BUILD Facilities Management Awards 2024 “Delivering excellence in site safety and quality maintenance first time.” Delivering a myriad of services for property management, Zing Group’s services include facilities, security, construction, and its unique GroundForce offering. Facilities: From commercial cleaning and planning to statutory building checks, building consumables, and catering services, and more if you need them, Zing Group’s facilities services encompass everything we could want or need when it comes to operational success of each workplace or building. Security: With security guards available, as well as concierge and key holding services, site assessments, and a 24/7 monitoring centre, the security which Zing Group can provide is of unmatched quality and completely tailored to the individual needs of each client – whether commercial or industrial – nationwide. Construction: For prefabricated buildings, commercial fitouts, renewable energy aid, building repairs, and building demolitions, Zing Group is an excellent option when it comes to all of your construction needs. Best Site Safety & Facilities Management Company 2024 - Northern Ireland Zing Group provides a unique range of Integrated Building Services across all of Northern Ireland. It’s always on hand to help with safety at work, no matter which industry the workplace operates in. With health and wellbeing at the very core of the business, Zing Group’s team shares one common goal – to keep both individuals and the environment healthy. GroundForce: The unique range of services covered by The Zing GroundForce contains building washing, landscape services, vehicle movement, highway services, and event logistics – delivering everything needed to cover a plethora of industries. From commercial to construction, industrial to entertainment, and retail to residential markets, Zing Group’s offerings know no bounds. Zing Group’s committed team ensure that everything on offer is delivered in a bespoke way. Their expertise is a shining example is part of the company’s recipe for success. With its values acting as the pillars upon which Zing Group has built its relationships, the company has grown exponentially over the past few years. With 50% growth in 12 months, from 2022 to 2023, and 150% growth from 2023 to 2024, the group’s services have truly driven the business forward. Zooming in on Zing Group’s facilities and security services, especially as it wins its esteemed title in our Facilities Management Awards 2024, we take a closer look at how its approach to customer service enriches these branches. Deeply rooted in compassion, the team at Zing Group has completed fundraising – through Lisnagelvin Shopping Centre in partnership with Great Ormond Street hospital – to support Cancer Fund for Children and Me 4 Mental.
7 It doesn’t end there. There’s always a project being planned and carried out by the team, whether that's supporting charities or helping events around Northern Ireland, so that people everywhere can feel positively affected and involved in something great. “Every day our employees work together to add value and wellbeing to all those we serve. We strive to design and deliver dedicated services that improve our client investments in terms of value, reliability, safety and quality.” Working tirelessly to improve people’s lives, as well as preserving the overall health of the environment, Zing Group makes sure to prioritise its employees’ wellbeing – whether on a personal or professional basis. Taking care of its team, the company encourages employee growth and continuous personal development. Some key milestones: 2021: Partnering with the British Safety Council, to focus on safety, the environment, and wellbeing, employees and management were trained to improve the company’s overall impact on those around it. It encourages CPD management training with its Investor People program – including BSC, IWFM, Prince2, and AAT. Not only this, but Zing Group invests in younger employees, aiding them with Investor in People’s Prince2 program. 2023: Team members, Amy and Reece, completed the Prince2 Project Management accreditation – helping them to lead as effectively as possible. 2024: This year brought the management summit titanic Belfast conference, which included best in class inspirational speakers for leadership, business, and the wellbeing of people throughout a company. Health and wellbeing is something that Zing Group pushes to the forefront of everything it does. From its monthly newsletters sharing business updates and information to its vitality health insurance for employees, Danske Bank group sessions providing financial advice to its team when needed to the BITCNI ‘Take 5 Accreditation’ which started in May 2024, and more, the company is truly a buttress for its team. Additionally, and as an extension of the great care the company takes to help individuals and collectives alike, with regards to the environmental impact, Zing Group is dedicated to the reduction of waste for both internal and external operations. As everything is logged monthly, with follow up actions in place, Zing Group’s monitoring and actions allows it to produce trend charts to demonstrate the reduction of waste, fuel, and overall product consumption. Its steadfast approach to helping the environment is yet another arm with which the company supports both its employees and people everywhere – in Northern Ireland and beyond. As a customer-focused building services contractor, Zing Group’s power truly lies in its employees – and it invests in their personal and professional development so that they can both feel supported and feel confident in supporting others through their services. With its flat-line management structure, measurable benefits, and increased visibility across the entire business, Zing Group is a prime example of a business leading the industry well. With wellbeing programs in operation, alongside its waste management approaches for a better environment, Zing Group is truly leading the way for those who will come after it – as well as showing others how it can be done. “At Zing we measure success in many ways and always with our employees, society and the environment at the forefront of all considerations and decisions, we endeavor to continuously learn and to improve while succeeding.” Of course, Zing Group’s main aim is to support all – whether that’s internally or externally – with dignity and excellence every time. We’re proud to present the company with its award as it continues to elevate its industry at a rapid rate. Its highly skilled workforce is the very backbone of the company and its senior leadership team protects both the trust established with clients and employees – so that Zing Group as a team, and its clients, can truly thrive. Contact Details Contact: Mark Barr Company: Zing Group Web Address: https://www.zinggroupni.com/ GROUP
BUILD Facilities Management Awards 2024 Since being established back in 1989, Omfax has been carving out a reputation for itself as a leading provider of information-based solutions for all social housing and managed accommodation customer service requirements. Boasting an innovative product portfolio that affords its satisfied client base, which includes the likes of Orbit Homes and Platform Housing, with clarity, consistency, and high levels of efficiency, this company prides itself on helping its partners to keep tenancies running smoothly every step of the way. Renowned in industry circles, Omfax’s solutions are built around its Keyfax Repairs Diagnostics and Keyfax Enquiries Diagnostics, both of which are used in housing association customer contact centres throughout the UK and Ireland. Designed to help busy customer service staff manage repairbased enquiries and general housing enquiries respectively, these solutions provide everything Most Innovative Housing Repair Software Company 2024 - UK Making the complexities of housing repair diagnostics simple through its intelligent solutions, Omfax provides an array of market leading diagnostic software for housing repairs that measurably improve the customer experience. This is driven by the company’s guiding belief that every enquiry, for a repair or any tenancy enquiry, should be quickly diagnosed and the right resolution provided consistently. that is needed to get the job done effectively, and efficiently. All modules use intelligent diagnostics scripting to bring extra tenant and asset information into the diagnosis so that the right priority and SOR code can be diagnosed. Explained simply, intelligent diagnostics empowers customer service advisors as it gives them the answers to questions they would otherwise need to ask. For example, what kind of heating a property has, or whether or not the tenant has any disabilities. By providing such detailed information, a better experience can be had by all. Keyfax gains this knowledge by using information from the Housing Management System, or even other databases, to look up the necessary information. So, from helping advisors to hone their performance through to reducing the length of calls, Keyfax Repairs Diagnostics makes a real difference when it comes to customer service. Contact Details: Contact: Jim Perren Company: Omfax Systems Ltd Web Address: https://omfax.co.uk/
9 By diagnosing repairs accurately every time, the property management firm is afforded savings in both time and the money, whilst the resident is left entirely satisfied with how quickly and effectively things are handled. A win-win situation for all, this solution is further distinguished for its unique customisation abilities, flexibility, and superior functionality. Offering up many of the same benefits, Keyfax Enquiries Diagnostics is a similar solution for all other tenant enquiries not related to repairs. It enables both the tenant and the customer service advisor to understand exactly what is needed and provide the necessary assistance. A solution that is easy to implement and introduce across existing in-house teams, Keyfax Enquiries Diagnostics can handle everything from antisocial behaviour and noise complaints to illegal parking, fly tipping, or even renting garage space. Another notable technology pioneered by Omfax allows tenants to use the company’s Keyfax Repairs Self Service and Keyfax Enquiries Self Service solutions. Through a mobile friendly portal interface, these enable tenants and leaseholders to diagnose any repairs or a general housing enquiry directly themselves. Both options are offered through an online, cost-effective service that is available 24/7, with access being as easy as utilising any smart device to connect to the internet and view a myriad of direct support options. Both online solutions offer unparalleled flexibility for tenants, who can carry out enquiries at a time that suits them, as well as reducing the cost of having manned customer service desks, freeing up the availability of phone lines for the people that truly need them in the process. Omfax is also pleased to customise these solutions to offer a quick and seamless integration, including the customers own branding. Something that is corroborated by the 50+ social housing providers that the business already works with across the country. Other services that the company offers are largely based around training and consultancy, including diagnostic script development, and script administrator training. As well as online e-learning with Effective housing repairs training and support with integration and the technical side of its solutions. Each of these services combine to create a product suite that was crafted specifically for responding swiftly and accurately to the numerous challenges that social housing organisations face. As a fully independent company, Omfax can serve the needs of landlords and residents equally, a feat that is aided immeasurably by it having an expert team on hand that possess the necessary expertise and customer service commitment to deliver such excellence. These are far from the only reasons why its customers choose Keyfax for their solutions however, as Keyfax offers a user-friendly interface, outof-the-box integration, and comprehensive reporting capabilities, all in one simple, exemplary package. Whether a client is a housing association specifically or an arms-length management organisation (ALMO), which is essentially a non-profit organisation that offers such housing services on a local authority’s behalf, the team here are continuing to aim for the gold standard for customer service quality in these spaces. This is reflected further in the numerous case studies that Omfax has published, with each of these representing just a slice of the mastery that it is has demonstrated over the past 35 years. One example of this is a project carried out with Hastoe Housing Association, a company that owns and manages approximately 7,500 properties across Southern England. Supporting communities and those in need through its affordable and sustainable housing, it was 2020 that this company first reached out to Omfax, in search of support moving their existing Keyfax solutions to new IT servers following a total infrastructure overhaul. Using Keyfax Repairs Self Service as one of its premier offerings, Hastoe presents residents with an online portal where they can manage their property holistically, including paying rent, making a complaint, or reporting a repair. From the outset of this redevelopment project, Omfax worked closely with the Hastoe team to ensure that this portal reflected the design of the latter company’s website, using identical colours, fonts, and button layouts to ensure a seamless and uniform experience for residents. More recently in Spring 2024 Omfax worked well with the Orbit Housing team and with their housing management system providers to rebuild the diagnostic repairs scripts and to extend the integration with MIS ActiveH Housing Management System. The Orbit team said that they have been a pleasure to work with. Following the development and consultancy, both Orbit’s advisors and trainers have commented on how much easier the scripts are to use and how useful they find the interactive images. Effectively striking the balance between innovative technology and first-class customer service, the Keyfax software suite continues to serve as the benchmark for housing repair and enquiry software systems, improving customer contact centres and empowering tenants through online solutions simultaneously. Named as the Most Innovative Housing Repair Software Company 2024 – UK for its efforts, Omfax Systems Ltd uses its state-of-theart Keyfax technology to deliver unrivalled customer service and unprecedented efficiency.
BUILD Facilities Management Awards 2024 Best Commercial Recycling & Waste Management Firm 2024 - Southern England Recorra As the South East’s multi-awardwinning commercial recycling and waste management company, Recorra has built its reputation on a proven ability to help businesses save money and comply with legislation, a method underpinned by its signature circular-economy approach which gives back to the planet. Some of the materials that customers recycle will be afforded a second life and upcycled into eco-friendly office equipment, which not only does the environment good, but also serves as a powerful story that elevates a brand’s image. This ethical approach has been meticulously crafted by the passionate and dedicated experts at Recorra, resulting in a business culture that is reliable, flexible, and highly responsive to the everyday needs of customers. Since the company remains committed to enabling businesses across the hospitality, retail, education, private, and public sectors to manage their resources sustainably, and with thousands of partner organisations across industry already making a difference, Recorra’s trusted status is becoming increasingly cemented. Across three primary service divisions, Recorra employs a proactive approach to its claim of taking care of everything, securely and sustainably managing the resources and recycling needs of a business. Aside from its primary service offering of recycling and waste, Recorra’s service suite is rounded out by the aforementioned environmentally friendly office supplies that it provides, and finally, an extension of its recycling service also sees it safely and securely destroy customers’ unwanted data, be it on paper or IT/electronic devices. From colour coding every waste bin for each material so as to get the top recycling rates and crack down on contamination, through to leveraging its suite of modern and electric vehicles that have had collections and deliveries consolidated effectively so as to reduce emissions, Recorra has implemented the necessary measures to further drive success. The business also offers detailed recycling reports for customers to measure their performance and progress statistics, information that can be viewed from a handy, user-friendly online portal. By offering up these unique insights that permeate companies of all shapes and sizes, Recorra is continuing to challenge enterprises in a host of diverse sectors and industries to constantly evolve and improve. In the last 30 days alone, the business estimates that it has served more than 610k people, highlighting the lasting impact that it continues to have. From 30 days to more than 35 years, just some of the customers that the brand has worked with in the past include offices of all sizes, luxury hotels, restaurant chains, and even independent venues. Other statistics solidify Recorra as the waste management company that cares, with almost 4,000 tonnes recycled, more than 26,500 collections, and approximately 13,000 trees Recorra is a leading ethical recycling firm comprised of experts when it comes to commercial recycling and waste management, utilising this unique skillset to transform the future of resource management for good. With roots tracing back to 1988, this independent company encompasses a host of environmentalist employees and a steadfast mission that sees it work towards a better future for us all. saved, all in the last 30 days alone. The company also makes it quick and easy for a customer to get set up, even offering them a free noobligation quote that will usually be delivered within 24 hours of a request being sent. Its team make all of this possible, with every member handpicked for their unbridled passion for the cause and customer service commitment. This is reflected in Recorra’s commercial recycling route, which takes it from the heart of Central London all the way down to the English South Coast. Its coverage even extends right across the nation for larger contracts, carried out with help from approved service partners who embody similarly high standards. Such high standards have been rewarded with a host of industry awards, with Recorra celebrated at the Zero Waste Awards, the Green Apple Environment Awards, and the National Business Women’s Awards, to name just a few. A firm renowned for its local and responsive customer service teams (including having no call centres), reliability, compliance, and remarkable ethical approach, it is with great pleasure that we add to Recorra’s ever-growing list of accomplishments by celebrating it as the Best Commercial Recycling & Waste Management Firm 2024 - Southern England. Contact Details Contact: Matthew McVeigh Company: Recorra Web Address: https://www.recorra.co.uk/
BUILD Facilities Management Awards 2024 Dortech Maintenance Ltd has robust foundations in the commercial glazing sector. The company was established during the 2008 recession, a period marked by significant volatility in the construction market due to market pressures, a lack of available work, and reduced prices. This led to numerous company failures and many building projects being left incomplete and unsafe. Recognising this issue, Dortech Architectural Systems Ltd, with over 30 years of experience in commercial glazing, founded Dortech Maintenance Ltd to provide specialised services aimed at completing these projects and ensuring the safety of glazing installations. Best Commercial Glazing Maintenance Company 2024 - UK Dortech Maintenance Ltd Contact: David Hircock Company: Dortech Maintenance Ltd Web Address: www.dortechmaintenance.co.uk Dortech Maintenance Ltd’s clients range from commercial property owners to large industrial facilities and educational institutions, all of whom trust it to deliver high-quality, reliable maintenance services. Its services include: Glazing Maintenance: It provides planned maintenance to ensure that glazing installations remain in optimal condition, preventing costly replacements and extending the lifespan of the assets. Its services include site surveys, condition audits, and ongoing maintenance to keep all components in full working order. Glazing Repairs: Its team specialises in repairing various glazing systems, addressing issues such as water ingress, thermal inefficiencies, and structural failures. It is equipped to handle urgent repairs efficiently to minimise disruption and restore functionality. Glazing Refurbishment & Replacement: It offers refurbishment services to upgrade older glazing installations, ensuring they meet modern standards for safety, performance, and aesthetics. This includes replacing outdated components and enhancing the overall appearance of the building. Leak Investigations and Surveys: It conducts thorough leak investigations to identify and resolve vulnerabilities in building exteriors, including roofs, facades, windows, doors, curtain walling, and glass screens. Its approach includes intrusive surveys. Curtain Wall Inspection and Maintenance: The company inspects and maintains curtain walling systems, addressing common issues such as water ingress, thermal inefficiencies, and structural failures. Its services include regular cleaning, lubrication, resealing, and comprehensive fault diagnosis reports. Its specialism in glazing maintenance is deeply rooted in its heritage with Dortech Architectural Systems Ltd, which has over 30 years of experience in the commercial glazing sector. This extensive background has equipped us with unparalleled expertise and a team of highly trained and experienced staff members. The company’s workforce is proficient in handling a variety of glazing systems from leading manufacturers like Schueco, Technal, Sapa, and more. “Our decision to focus on this area also stems from the ongoing demand for high-quality, durable glazing solutions in modern architecture. By leveraging our expertise and experience, we aim to deliver maintenance services that not only meet but exceed client expectations, ensuring the longevity and performance of their glazing installations.” Dortech Maintenance Ltd's commitment to excellence and customer satisfaction continues to drive success in the facilities management space, making us a trusted partner for clients seeking reliable and effective glazing maintenance solutions. Furthermore, at Dortech Maintenance Ltd, it is most proud of its people, who are the essence of its success. Its team’s dedication, expertise, and commitment to excellence are what sets it apart in the industry. The company invests heavily in the continuous training and development of its staff. This ensures that the team remains at the forefront of industry standards and technological advancements. Dortech Maintenance Ltd encourages professional development through certifications and advanced training opportunities. This not only enhances the skill set of its employees but also aligns with its commitment to quality and excellence in service delivery. Its comprehensive training programs cover the latest techniques in glazing maintenance, safety protocols, and customer service, ensuring that all employees are well-equipped to handle any challenge. It’s a great honour to award Dortech Maintenance Ltd with its title of Best Commercial Glazing Maintenance Company 2024 – UK as it continues to show support to its clients and staff, and offers the best of its kind in the UK.
BUILD Facilities Management Awards 2024 EDSS Ventures Limited prioritizes Sustainable Construction Practices by refurbishing existing structures to meet its clients’ needs and contemporary standards, rather than demolishing and rebuilding. This approach significantly reduces environmental impact compared to traditional demolition and reconstruction. It handles buildings of any size, shape, age & complexity, adhering to its motto: "Do not Demolish…Let us Salvage." Here we take a closer look as the company wins not one but two titles in our Facilities Management Awards 2024. Best Realignment & Restructural Engineering Firm 2024 – India & Environmental Sustainability Excellence Award 2024 EDSS Ventures Limited EDSS commenced its operations in the year 2003 and was incorporated as a Public Limited entity; "EDSS Ventures Limited" in the year 2022 to cater a broader spectrum globally. EDSS’ Domains: Vertical Parking: Commercial buildings with limited or no parking space are often undervalued. To address this issue, EDSS creates parking spaces beneath existing buildings. Engineering MeTamorphosis: Commercial or residential buildings can be restructured by demolishing load-bearing walls and transferring the load to cast-in-situ portal frames. This allows for both structural and aesthetic upgrades, transforming the building into a contemporary style that meets current standards. Adopting this methodology can significantly increase the building's commercial value. ReAlignment Engineering: Buildings with weak or faulty foundations tend to incline from their vertical axis, causing the structure to tilt. Such buildings can be realigned, and their foundations can be reinforced or replaced with a stable or pile foundation to ensure stability. Lifting & Shifting Engineering: Buildings situated in flood-prone areas or obstructing road widening projects can be safely lifted to a higher elevation or relocated to a safer distance. Foundation ReInforcement Engineering: When additional floors are needed but there is uncertainty about the bearing capacity of the existing foundation, the foundation can be replaced or reinforced to meet the required bearing capacity. ReStoration Engineering: Structures of archaeological value that are in a dilapidated condition can be restored and preserved to ensure they withstand the elements for years to come. All the aforementioned works are insured during the course of the project, and insurance coverage is extended for a longer term. Additionally, a structural warranty is provided for 25 years. EDSS also believes in space optimization, and to achieve this, the current footprint of a building can be modified to accommodate additional changes. Its approach combines technologies derived from practical experiences gathered from previous projects. Environmental pollution, global warming, rising sea levels, and the overexploitation of natural resources are significant threats to human survival. Demolishing and reconstructing faulty or dilapidated buildings exacerbate environmental damage, whereas the firm’s adaptive technologies reduce environmental impact. This focus is not only essential for minimizing ecological harm but also offers solutions for parking and flood-related issues. Recently, EDSS had the opportunity to collaborate with the Travancore Devaswom Board, which manages around 1,252 temples under the State Government, on a project involving the lifting and foundation reinforcement of a temple approximately 1,000 years old. This temple is located in a water-logged area 1.5 meters below sea level in southern India. The firm successfully lifted the ancient temple six feet off the ground, marking the first archaeological structure to incorporate a pile foundation. A pile and raft foundation was designed, with 18 piles driven inside and outside the structure to a depth of 27 meters to ensure its stability. In addition, EDSS would like to share an experience from a project completed in 2016. The task was to convert an office building of a school into a church, as the existing church was located in the middle of the school compound, limiting space for students. The challenge was to remove six load-bearing columns on the ground floor to create an open central space in the church. This involved lifting the building to meet the church’s height requirements, removing the columns, and replacing them with portal frames to support the load of the first floor, transforming the building structurally and aesthetically into a church. EDSS’ priority is customer satisfaction and the quality of the services it provides, rather than monetary gains. Each of its projects are custom-tailored, as its work differs significantly from conventional construction methods. Driven by passion, its team upholds a culture that ensures quality standards are consistently met, ensuring that clients always receive value for their investment, creating a win-win situation. At BUILD, we’re pleased to present EDSS Ventures Limited with its prestigious titles and we’re sure to see the firm continue to make a difference. Contact: Jose Francis Company: EDSS Ventures Limited Web Address: www.edssventures.in
BUILD Facilities Management Awards 2024 Leading Experts in Commercial AirConditioning & Refrigeration 2024 - Queensland Ryno Refrigeration When considering the wellbeing of your customers, staff, and inventory during times of high heat, no amenity can rival the importance of quality refrigeration and air conditioning. Integral to ensuring that every visitor to your establishment needn’t suffer the effects of heat exposure, these aspects require ample attention both during and following installation. Glad to offer this compulsory attention is award-winning expert, Ryno Refrigeration. Presenting a variety of refrigeration and air conditioning services to clients in and around the Gold Coast and Brisbane region, Ryno Refrigeration has become the only point of contact required for any and all cooling concerns. Priding itself on its ability to complete jobs once to an unparalleled level of quality, Ryno Refrigeration is an awardwinning company that harnesses its 10 years of experience to adopt a proactive and punctual approach to its craft. Whether customers are in need of a very specific refrigeration unit, or are in search of air conditioning amenities that are engineered to enhance any establishment, Ryno Refrigeration is able to cater to any request, no matter the scope. Partnered with its affinity for effective communication and its eye for detail, the company has quickly become the definitive choice for businesses across the region. Additionally, Ryno Refrigeration presents clients with access to 24/7 breakdown services that have been carefully cultivated to ensure the fulfilment of even the most complex and stringent requests. Essentially, the collective recognises just how integral the continuous operation of refrigeration and air conditioning services is, and is prepared to deploy its experts at any point to remove the risk of extended downtime. Considered a specialist in all areas – from installation to maintenance - Ryno Refrigeration invites clients to invest in considerate, professionally-backed refrigerator and air conditioning amenities. Spanning from this excellence, Ryno Refrigeration has cultivated a myriad of impressive relations with major chains and humble startups alike. Currently, the collective holds a variety of McDonalds maintenance contracts, but where it truly flourishes is in its ability to assist commercial clients. Specialising in commercial new builds, remodels, and fit outs for retail and fast food businesses – with its hopes for expansion beginning with the onboarding of government projects across various schools and courthouses - Ryno Refrigeration embodies excellence within its niche. Efficient, precise, and dedicated to each client, this award-winning organisation truly understands what it means to offer a comprehensive array of solutions. Carefully mapping out its processes to ensure that no client is subjected to unnecessary confusion, Ryno Refrigeration is a considerate collective whose impact can be felt across the wider sphere. At its heart, it’s a group of experts who recognise the importance of upholding health and safety measures across various establishments throughout the Queensland area, and are devoted to ensuring that these regulations are honoured at every turn. The result is an award-winning business that has been praised time and time again for its masterful handling of refrigeration and air conditioning units. In short, Ryno Refrigeration is an entity that has more than earned itself a position among the region’s greatest collectives. A distinguished expert in the field of refrigeration and air conditioning systems, it brings a detailed understanding of its craft to the market – one that has consistently benefitted clients across the fast food sphere. With ambitious plans to extend its reach to more industries in the future, and its current projects currently unfolding as successfully as its previous works, Ryno Refrigeration boasts a track record that has not once been interrupted. At BUILD, we hope that Ryno Refrigeration’s inclusion in the Facilities Management Awards 2024 can propel it forward in its pursuit of further excellence. Contact: Ryan Steele Company: Ryno Refrigeration Web Address: https://www.rynorefrigeration.com.au
BUILD Facilities Management Awards 2024 Most Visionary Real Estate Management Enterprise 2024 - Netherlands With a diverse client base spanning the likes of governmental, social housing, health, education, and commercial companies, CORPORATE Real Estate Management certainly has its hands full when it comes to providing its visionary solutions to fellow enterprises throughout the Netherlands. However, with a pioneer like Dr Jan Veuger at the helm, all of this is able to be juggled effectively without the business losing any of the signature edge that has resulted in its frontrunner status and leading reputation across not only this country, but abroad also. Setting up the business in 2008 on the back of a stellar academic career that saw him gain a master’s from the Dutch TIAS School for Business and Society, Jan’s dedication to balancing his work and his education then saw him undertake a PhD at Erasmus University Rotterdam just a couple of years later. Leveraging his remarkable academic knowledge and first-hand experience operating in this sector, Jan today manages, directs, and consults all of the clients that come to him with their real estate management needs and concerns. Ultimately, for Jan, real estate strategy and management is all about crafting a built environment that allows for optimal living and working. Fundamentally, Jan recognises that good property management can help to create communities and societies that thrive. It is largely his openness on this topic that has resulted in him catching the eye of a number of housing association supervisory boards, academic editorial boards and committees, and even the likes of healthcare institutions, many of which have offered him seats on their councils. All of this has afforded Dr Jan Veuger a peak behind the curtain when it comes to the industry and has contributed further to his knowledge and unique overarching real estate and property management vision. This expertise has manifested itself in other ways too, with Jan’s broader academic insight affording him an understanding that this rather cautious industry is not integrating the latest technological developments into its operations fast enough. Thus, Jan has recently been leveraging the likes of blockchain, IoT, and even AI. The more this real estate management visionary researches these cutting-edge developments, the more interesting they become to him, and their complex layers wilt away. Jan makes sure to share this learnt knowledge wherever possible through a wealth of published papers and studies, with these covering a diverse range of topics that span blockchain in the healthcare industry through to the likes of waste management and energy transition. The rise of AI has also seen another remarkable paper published, this concerning its use in real estate settings. However, by far the most exciting development in Dr Jan Veuger’s work in recent years is reflected in his new Routledge book about urban facility management. Jan himself explains, “urban facility management is about proper strategic planning and the implementation of management, operation, and maintenance of real estate at the neighbourhood, district, or city level.” The When it comes to real estate management in the Netherlands, nobody embodies a visionary approach quite like that of CORPORATE Real Estate Management, an enterprise with a speciality that lies in setting up real estate projects and developing organisations within the social and commercial sides of the industry. Where initiatives need turning into tangible projects and the likes of managers and directors need help with their strategies or setting up shop, this business will be there to offer guidance and support. book’s topics include the likes of circular economy and the social sphere, value models, health and wellbeing concepts, sustainability, and public private people partnerships. Explaining the origins of the book, Jan continues, “a result of the Interdisciplinary Research on Real Estate (CIRRE) 2023 Conference and previous years of the conference, this book addresses the current principles of the built environment that enable it to maximise the economic, social, and environmental opportunities of residents, laying the foundation for prosperity and health.” This is because, for Jan, “the core of urban facility management lies in open governance, value orientation, and community involvement.” Ultimately, from his home in the quaint village of Sleen in the Netherlands, Dr Jan Veuger employs a revolutionary approach to this field that sees it treated as much more than just bricks and mortar. In an environment that is challenging for companies and institutions alike, Jan’s approach turns leading research into demonstrable results, making him and his company, CORPORATE Real Estate Management, worthy of being recognised with this award. Contact: Dr Jan Veuger Company: CORPORATE Real Estate Management Web Address: https://www.corporaterem.nl CORPORATE Real Estate Management
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