BUILD Facilities Management Awards 2024 Since being established back in 1989, Omfax has been carving out a reputation for itself as a leading provider of information-based solutions for all social housing and managed accommodation customer service requirements. Boasting an innovative product portfolio that affords its satisfied client base, which includes the likes of Orbit Homes and Platform Housing, with clarity, consistency, and high levels of efficiency, this company prides itself on helping its partners to keep tenancies running smoothly every step of the way. Renowned in industry circles, Omfax’s solutions are built around its Keyfax Repairs Diagnostics and Keyfax Enquiries Diagnostics, both of which are used in housing association customer contact centres throughout the UK and Ireland. Designed to help busy customer service staff manage repairbased enquiries and general housing enquiries respectively, these solutions provide everything Most Innovative Housing Repair Software Company 2024 - UK Making the complexities of housing repair diagnostics simple through its intelligent solutions, Omfax provides an array of market leading diagnostic software for housing repairs that measurably improve the customer experience. This is driven by the company’s guiding belief that every enquiry, for a repair or any tenancy enquiry, should be quickly diagnosed and the right resolution provided consistently. that is needed to get the job done effectively, and efficiently. All modules use intelligent diagnostics scripting to bring extra tenant and asset information into the diagnosis so that the right priority and SOR code can be diagnosed. Explained simply, intelligent diagnostics empowers customer service advisors as it gives them the answers to questions they would otherwise need to ask. For example, what kind of heating a property has, or whether or not the tenant has any disabilities. By providing such detailed information, a better experience can be had by all. Keyfax gains this knowledge by using information from the Housing Management System, or even other databases, to look up the necessary information. So, from helping advisors to hone their performance through to reducing the length of calls, Keyfax Repairs Diagnostics makes a real difference when it comes to customer service. Contact Details: Contact: Jim Perren Company: Omfax Systems Ltd Web Address: https://omfax.co.uk/
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