13 Home Builder Awards 2023 BUILD for water due to population growth and climate change. To tackle this, South East Water has been working with customers and stakeholders to create a draft of a Water Resources Management Plan, which sets out how the company plans to continue providing a reliable and resilient supply of drinking water over the next 50 years. Stemming from this, South East Water is dedicated to promoting water efficiency to reduce demand. Considering the fact that its customers rely on a secure supply of water, a natural resource, the company understands its role as a guardian of the environment. Water is not an infinite resource. Only 1% of the world’s water can be sustainably converted into safe drinking water. It is essential for people to be mindful of their water usage and try to reduce it as much as possible. If everyone makes small changes in their day-to-day life, it will make a huge difference overall, which is why South East Water is committed to raising awareness on the topic. In order to maintain such a vast and vital service, South East Water is constantly making changes to the way it operates. Between 2020 and 2025, the company is investing more than £433 million to develop new resources, lay new water mains, and extend and upgrade its treatment works. Customer service remains a priority, even as the company makes changes to its facilities. South East Water plans to take on many new projects in the coming years and it will focus on delivering them within their set timeframe by reducing the risk of any potential challenges and communicating effectively with the customer. Providing a vital resource, it is important that the company plans ahead to ensure it can continue to deliver a reliable supply of water to all customers at a fair price. From business plans to long-term environmental plans to strategies to meet future water demands, South East Water aims to remain one step ahead in the ever-changing water industry. Thanks to the hard work of its dedicated employees, South East Water reliably supplies water to its customers and provides firstclass customer service. As a result, the company has won the Excellence Award for Domestic Water Supply and Connection Services, UK, in the Homebuilder Awards, 2023. The company continues its efforts to improve communication with its customers, for example it is piloting an automatic messaging system which will provide customers with real-time live tracking of projects. Contact: Parris Durant Company: South East Water Web Address: https://www.developers.southeastwater.co.uk/
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