BUILD Home Builder Awards 2023 30 then produce a detailed and itemised quotation. Customers who go on to sign up will then be carefully guided through the next processes by various expert team members. First the customer service team will contact them and send them a starter pack. This seamlessly guides them through the process and supplies lists of all the important contact details for their project. The next step is to assign an architect who will draw up plans for the client. Once these are submitted and approved, it’s time to meet the construction manager. Simply Construction Group boasts a team of architects and construction persons. Clients are also looked after by its proactive customer service team. They provide extra assistance by regularly calling and checking on progress. They’re also there to help handle any problems that might arise – albeit rarely. The company is also very proud of its tenyear warranty, which is insurance backed to provide peace of mind for its customers. The unique dashboard the company uses was made just for them. It is an incredibly useful tool, which clients have access to from day one. It provides a smooth, logical way for communication between architects, builders, site managers and the customer service team. All have access to this system, and it is regularly monitored and updated. The office team also train customers on using the system effectively. It is a wonderful way to stay in touch. Of course, clients can still call the customer services team directly for updates. They will be happy to answer any questions. The combination works very well in terms of company communication. Simply Construction Group are worthy winners of multiple awards. The team are the Loft Conversion Specialists of the Year 2023 – England and the recipients of BUILD Client Service Excellence Award 2023. Customers can certainly rest assured their build is in good hands with this high flying group. Company: Simply Construction Group Contact Name: Helen Wood Web Address: www.simplyconstructiongroup.co.uk imply Construction Group is a company that aims to bring professionalism in construction services to the residential sector. This is done through having a client centred focus. Every project benefits from the expertise of a construction manager, as well as a team of customer service representatives who regularly check on progress. Central to the company’s operations is an online client dashboard. This bespoke feature also functions as a phone app. It contains all the information important to a client’s building project. For example, contracts, plans, and calculations. Clients can also track and monitor their project through a timeline which is updated regularly. The company recently completed a project in Lewisham, South London, that had a real wow factor to it. Although it was a simple side extension, it was the internal design choices that made the biggest difference. Exposed steel and wooden beamed glazing on the roof really helped to lift what was effectively a small extension into something that felt so luxurious. With clients increasingly on a tighter budget due to the current economic crisis, Simply Construction Group prides itself on being able to help. It can offer advice on design tips and tricks that can make a project both beautiful and affordable. In terms of approaching new projects, first a surveyor from Simply Construction Group will visit a client’s home. They will Loft Conversion Specialists of the Year 2023 – England & BUILD Client Service Excellence Award 2023 Simply Construction Group is London’s leading design and build specialist, with over 12 years of experience in the construction of loft conversions, extensions, and basement conversions. As a family run business, customer service is of the utmost importance to Simply Construction. Work might be delivered through any of the company sub-brands, namely Simply Loft, Simply Extend, or Simply Basement. S Jan23086 EXTEND LOFT BASEMENT Simply Construction Group
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