BUILD Home Builder Awards 2024 Universal accessories provided by DART are engineered for exceptional durability and superior performance – two areas the company more than delivers in. As Kester tells us, “our vision is to become the leading power tool accessories specialist by having a DART product in every toolbox”. This is something the team aim to achieve in a manner that is equal parts innovative and sustainable. Leading the charge when it comes to power tool accessories is no easy feat, and DART is continuously solidifying its position at the forefront thanks to the prioritising of constant improvement. Its skilful research and development process, and how it leverages its years of expertise so as to engineer accessories of the highest standards, help it to exist on the cutting edge of what is possible. Think of it like this, the owner of a Ferrari would not invest in subpar tires and, if they did, the car’s performance would be significantly reduced. The same is true for power tools, as without a high-quality accessory, precision on even the finest power tool will be significantly lacking. DART’s expert team focus their attention on this area - the bit that truly matters – to differentiate themselves from other brands in the space. Especially those whose primary focus is usually to manufacture a series of bolt-on accessories for their existing power tools. In doing so, some miss out on the optimal performance that Kester tells us, “is reliant on the quality of the accessories.” Just as important as manufacturing the leading power tool accessories is possessing the fantastic customer service track record to back it up, and with the stellar reputation DART has fortified after 16 years of operating with distinction, this is a landscape it is able to traverse with ease. A team of 15 exemplary sales representatives that offer national UK coverage and a dedicated customer service team comprise the company’s offerings in this department. Their prowess is on display in this five-star review from Nik, who states: “Fantastic tools and even better customer care. Following some feedback about some packaging, DART contacted me and really listened to how they could improve on some areas. Not only did they take me seriously [but they] acted with integrity. They showed gratitude and an understanding on how a business should work with their customers to offer the very best experience moving forward. These guys are spot on!” This really underpins the aforementioned commitment to continuous improvement. The team also always prioritise and demonstrate a proactive approach to change, whereas many companies would simply use the ‘continuous In 2008, many businesses around the world were struggling due to the global financial crisis, but DART Tool Group was just getting started. DART took the pressure off prospective customers by offering a viable alternative to big-brand accessories which possessed the same quality but with more competitive pricing. More than 15 years later, the business is now setting the standard. It offers its loyal customers an array of quality and reliable power tool accessories, with a stellar service that has resulted in a renowned reputation up and down the UK. B2C Marketing Executive Kester Paterson is on hand to tell us more. improvement’ line as a marketing ploy. It is refreshing to see a business that truly acts on this, and it serves as yet another distinguishing factor in DART’s seemingly ever-growing list of desirable traits. Finally, one could not talk about DART without championing its sustainable commitments. With the company last year achieving its goal of becoming carbon-neutral, its dedication to the cause is serious. Collaborating with provider Planet Mark to implement a series of key strategic measures, the company’s journey has been a triumph. Carbon neutrality is not the only way this is being achieved, with the team also working to optimise their supply chain by moving its manufacturing closer to the UK, and utilising eco-friendly packaging such as cardboard and recyclable PET plastic. Kester aptly summarises, “At DART Tool Group, we’re dedicated to contributing to a more sustainable construction industry and a world that is both greener and more sustainable.” With unparalleled quality, service, and this commitment to the environment, it is clear to see why the company’s accessories should be gracing every tool across the UK. Contact: Kester Paterson Company: DART Tool Group Web Address: www.darttoolgroup.com Best Power Tool Accessories Specialist 2024 - UK
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