BUILD - 2019 Infrastructure Awards

Build 2019 Infrastructure Awards 4 Best Basement & Crawl Space Solutions Company 2019 - North East USA With over 30 years of experience and a long-standing reputation in Massachusetts and Rhode Island, Pioneer Basement Waterproofing is a trusted partner for homeowners seeking to dampproof their basements and crawl spaces. As part of our overview of a selection of this year’s Infrastructure Awards winners we profile the firm and share an insight into the secrets behind its incredible success. Feb19540 Company: Pioneer Basement Waterproofing, Inc. Name: Stephen Andras Address: 31 Sanford Road, Westport, MA 02790 Telephone Number: 508-674-5121 Web Address: pioneerbasement.com stablished in 1984 in Massachusetts, Pioneer installs and services sump pumps, battery backup pumps, our patented GrateDrain TM basement drainage system, WiseAire TM Dehumidifiers, HD FlexShield TM Wall Liners and CrawlShield TM our crawl space encapsulation system. Thanks to its dedication to excellence and quality, today Pioneer has over 60,000 customers in Massachusetts and Rhode Island. Alongside installation services, the firm also offers annual maintenance service to clean its clients’ sump pumps, dehumidifiers and battery backup systems through our service department we call the Sump Pump Geeks TM . Clients can rest assured that they are in the safest possible hands when they work with Pioneer as the firm is part of the Certified Healthy Basement /Crawlspace Contractor Network. When Founder Steve Andras started his company, he decided that no matter what his company did they would always follow the company’s four core values. These values are constantly placed before every employee. They are: do what is right for the customer; be honest in all business dealings; care for each other as pioneer employees; and have a fanatic attention to detail at all times. E These four core values drive the company to success and are central to the firm’s success. Every client interaction that the firm has with a client revolves around these four values, and as such, clients know that they will receive the solution that meets their needs when they work with Pioneer. As a family-run business, every member of staff is treated with the respect and support they deserve, and this enables them to constantly provide their clients with the quality service they expect. This level of service is combined with a dedication to listening to clients and collaborating with them to ensure that they receive cutting-edge support and solutions that meet their needs. Pioneer is committed to adapting its service offering around its clients’ requirements, and as such the team works alongside clients and attends industry workshops and events to remain at the forefront of emerging industry developments. Looking ahead, Pioneer’s unique IBasement TM technology will be available to both its existing and new customers by Spring of 2019. This technology will test both primary and back up sump pumps and batteries every week and send an email alert with the outcome of the self-test to the customer and also the firm’s service technology. If a switch were to fail the IBasement TM will take over and make sure all their pumps turn on to keep the basement dry while notifying Pioneer’s technician that something is wrong, so they can help the client as quickly as possible. Some say the IBasement is a “service tech in a box” , and the firm is excited for the developments that this innovative new solution will bring for both Pioneer and its valued clients. Overall, with Pioneer focusing more on servicing customers sump pumps, battery backup pumps and dehumidifiers the team feel confident that over the coming years they will be able to capture much more market share in their territory and support an even wider range of clients. Unique to the market, Pioneer now will offer its service department to service all brands of sump pump and basement drainage systems while the majority of the firm’s competitors do not have a service department that can service all brands of sump pumps. The firm is perfectly positioned to grow and flourish throughout 2019 and beyond.