June 2017

48 BUILD / June 2017 , Exceeding the Expectations of Each Client Selected as a part of Ones toWatch, Quest Builders Group Inc was founded at the start of the newmillennium. Quest’s role is as a general contractor and constructionmanager, servicing the NewYorkMetropolitan area. They service the commercial and residential industries, by providing an array of construction services for all types of projects, as this revealing interview with the company’s Ann Finnerty explores. Quest Builders Group believe that all projects, regardless of size, deserve personal attention, which comes directly from the principals from project conception to completion. As owners, they have a selection of hand-picked staff, who are team- oriented individuals and share the common goal of exceeding the expectations of each client. The company’s Ann Finnerty begins by detailing what sets Quest Builders Group apart from the competition, and a flavour of the company’s motto and philosophy that shape the work they do. “Quest Builders Group Inc works closely with the necessary parties to ensure your project progresses on time and within budget. Understanding the architects design intent and creating innovative solutions to complex construction projects is what sets Quest Builders Group Inc apart from our competition. Quest Builders Group Inc is dedicated to meeting your construction needs with unparalleled commitment and service. “Our Motto – ‘Quality Building… Guaranteed’, is our belief that choosing QBG Inc for your project will lead to a successful completion. Ultimately, our overall success with a project is achieved through our attention to detail and establishing project communications with the owner, architect, engineers and subcontractors. These open lines of communication and our construction knowledge are the guidelines for projects. “In addition, Quest Builders Group has one single goal in mind and that is to build long term relationships. We recognise today’s project challenges and how our role in the industry has changed. Today’s projects include tight schedules and even tighter budgets. As such, and in addition to our basic construction services, we must therefore be innovative thinkers. We must constantly look for creative solutions and new ways to implement them. We need to be responsive to our clients, consultants and subcontractors. Our actions must always uphold the highest ethical standards and we must always maximise our client dollar.” The firm has a very clear goal, which is to provide construction services to their clients more than once. With that in mind, they have established the following three points to keep the firm focused on their goal, indeed ‘repeat business means satisfied clients.’ Integrity - The firm ensures that their actions match their words. Certainly, they maintain the highest ethical standards and uphold the reputation of the company in everything they do. Client satisfaction - Quest Builders Group takes pride in servicing its clients. The company has a clear focus on building long-term relationships, and on meeting and exceeding expectations. Creating and delivering superior value to clients is a way of life for the company. Team work - The company are staffed by highly motivated and dedicated employees, who focus on meeting the needs of our clients. In addition, the company’s success is directly attributable to the personal ‘hands on’ approach of the principals. Each project, no matter the size is overseen by a principal of the company. Picking up on the point about team work, there is no doubt that Quest Builders Group team is made up of many highly experienced and talented professionals. “With meticulous attention to detail, we are certain that each project is delivered with exceptional quality. Throughout the process, our teams maintain clean, safe and orderly job sites. QBG maintains a long standing mutually beneficial relationship with our subcontractors and vendors. The result ensures great results for the clients” Ann tells us. “Following on from this, in terms of value engineering and cost control, it is true to say that changes are commonplace during a project. Through extensive reporting and due diligence, our clients are completely made aware of scope and overall impact. If there is a way to reduce cost or expedite completion, we will deliver it.” 1702BU33