33 Q1 2020 BUILD Oct19212 rom humble beginnings as a small lettings agency business in 2007, Infinity has grown swiftly into one of London’s premier independent agencies. Now offering a range of solutions for selling, letting and property management in Harrow, the focus is not on having one answer suit everyone, but finding an answer that suits the individual. For Infinity, success is found in the relationships the team builds with clients. They don’t want to baffle with jargon or dazzle with technology, simply intending to make the process of moving, letting or managing a property easier. Client satisfaction is incredibly important for the firm, and is one of the areas which they continually focus on improving in. Infinity currently holds an enviable database of over 17,500 active property buyers which it can call on if the property is appropriate. As a growing agency, the highly-skilled and driven team split their attention between several projects, but each is treated equally. Several types of bespoke inhouse software are used to ensure that each element of a project is delivered to clients to the highest standards. While many agencies will run their businesses the same way they have always operated, Infinity is committed to trying new things and working on innovative strategies for success. An excellent example of this is the business’ investment in bespoke property videos every month. Uploaded to YouTube, the videos provide an alternative perspective not only on the houses on the market but give Infinity a fresh appeal to buyers. This social media approach is matched over all platforms, including Facebook and Instagram, providing the company with 6,000 followers across all platforms. Traditional media still has a place, however, with the Harrow Property News delivered to 18,000 homes in Harrow on a monthly basis and alerting the readership to the value of their properties. In an area as variable as the property sector, keeping on top of new regulations and market fluctuations is essential. The Infinity team are always prepared to adapt and learn new skills or ways of working in order to maximise the business, providing the superior service to clients that has made them such a success. To Infinity and Beyond! The success of Infinity Property Solutions has taken the industry by storm, with a focus on meeting the needs of each client. The growth of Infinity Property Solutions means that the team’s well-earned award for ‘Best Independent Estate Agency – Middlesex’ is just another to add to their formidable collection. We profile this successful firm to find out more. F Always trying to be one step ahead of the competition, whether it’s in industry qualifications, training, advances in marketing or the utilisation of technology, this is a business that thrives on ensuring it has the expertise to get the job done. The work culture is one that has proven to be a major driving force in the success of the firm. With a strong focus on learning, on innovation and on satisfying clients, it’s no surprise that the team has a familial bond. Working in such a high-pressure, time-sensitive situation means that the leadership has created an environment where staff can work happily. Heavy investment in state-of-the-art offices, ergonomic designs and advanced technology all goes towards ensuring the comfort and happiness of the team. Celebrating success is mandatory. From its modest start, Infinity has grown to deliver exceptional results in the present. The future for the company looks bright indeed, laser focused on being at the cutting-edge of the real estate industry. With plans to expand into more areas, it seems that this company won’t let anything hold it back, drawing on its extensive expertise to achieve increasingly greater heights. Company: Infinity Property Solutions Ltd. Contact: Satish Patel Website: www.infinityps.co.uk
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