BUILD Q2 2018

24 Build Q2 2018 ormed in 1996, Lancer Scott has maintained a steady acceler- ation in growth and development, whilst maintaining the robust foundations that have underpinned the organisation since inception. At Lancer Scott, the company care about what they do, and importantly the people they work with. This client friendly approach helps the firm to deliver on their promises, as the team strives to build meaningful relation- ships with clients, supporting and enabling customers to deliver better solutions with industry know-how. An aspect of this success, is that the firm has built a steady reputation built on trust, integrity and a commitment to consistently succeed and surpass client expectations. As an integrated services provider, Lancer Scott delivers high quality service excellence through each of its following divisions, particularly in; construction, retail, insurance, social housing, health care, commercial interior design, commercial and retail refurbishment, and finally mechani- cal and electrical. Crucial aspects of the company’s achievements can be put down to the firm’s values and integrity, as well as team cohesion amongst staff. All working to achieve the same mission and reach the same targets, the team at Lancer Scott strive on a daily basis to provide its clients with the best service possible, whether it be dealing with a leaking pipe or con- structing a new hotel, as well as everything in between. This teamwork is especially relevant when the firm is undertaking a new client as they consistently work together when approaching a new project. Quality standards are key to ensuring that Lancer Scott not only undertake the work as the client would expect but ensuring that clients return again and again. Return business highlights success for the firm, clients go back to Lancer Scott for them to serve their business needs. 80% of the compa- ny’s business is repeat business, demonstrating proof that its philosophy on this aspect works. Setting the company apart from its competitors within the industry is its ability to take control and responsibility of the projects it works on. Working both alongside and for the client, the CEO and Directors lead by example by actively taking part in the daily management of clients and the work it carries out for them. This personal approach is loved by the firm’s clients as they know their work is in safe hands, the quality is second to none and they can rest assured that they will get what they want regarding project delivery. With interest rate rises and financial economic issues both having an impact on the build industry, the team are satisfied that the order book remains consistently busy, however the team are aware that things may The Construction People Lancer Scott is a national building, building maintenance and FM company, with a team large enough to guarantee delivery with economies of scale but remain flexible enough to maintain the personal touch. We profile the firm as we look deeper into the success of the company. F change and so are always prepared to adapt accordingly. Since 2006, the company turnover has increased annually, and a bright future is forecasted with the firm expecting an exciting 2018, with returning customers increas- ing their business. Also, new clients will lead to greater business and a higher annual growth turnover for the firm. In order to maintain its success, the team at Lancer Scott must continue to be innovative and adapt to the ever changing environment. Accordingly, Lancer Scott are always embracing the latest technology to provide clients with the best service. This includes all operatives having smart phones uploaded with client apps to log on and off of job completions, and also interactive helpdesk systems that allow clients to monitor the status of their job remotely. This means that clients are able to check on their work, so that they can see that work issues they have are being solved by the team, or reported back to them when further works are needed. Moving forward, there is an exciting future ahead for Lancer Scott. The team’s existing workload is increasing, meaning the company will continue to grow and expand, this is all despite potential looming challenges such as Brexit. The firm values its clients. As a result, the clients take great comfort from the fact that Lancer Scott are a financially stable company which delivers business excellence at all times. At Lancer Scott, the only way is up. Contact: Steve Price Address: Queen Charlotte House, 53-55 Queen Charlotte Street, Bristol, BS1 4HQ, UK Phone: 0117 9439 800 Website: www.lancerscott.co.uk THE CONSTRUCTION PEOPLE