BUILD Q2 2019

BUILD Q2 2019 78 Jan19553 ince their inception in 2004, Kosnic Lighting has rapidly become a leading designer, manufacturer and established expert in emergency lighting, luminaires, LED lamps and bespoke lighting solutions. Serving residential, commercial and public sector lighting requirements, Kosnic delivers quality, cost-effective and environmentally responsible LED lighting solutions. Throughout the years, Kosnic has a dedicated research labo- ratory, the Kosnic Technology Centre based in Shanghai, ded- icated to advancing lighting controls, emergency lighting and the cost-saving potential of LED technology for their customers. Going into further detail, Heather begins by informing us of the core areas the firm specialises within and how they have gained success following the company’s expansion in recent years. “At Kosnic Lighting, we don’t just want to supply. We are dedi- cated to the whole process from design, manufacture through to distribution. LED technology is revolutionarily changing the lighting industry. With our own dedicated research laboratory, the Kosnic Technology Centre in Shanghai, we can drive the transformation in LED technology and develop new production methods. “In addition to this, we aim to anticipate the future needs of our customers, as well as remaining at the forefront of LED innova- tion, that means offering the very highest standards of service to all customers. “In 2010, our export department was created. As a result, we now have over 50 distributors in more than 20 Countries in four Continents – all of whom are looked after by a dedicated team. Due to growing success, Kosnic France was then created in 2015 to better serve customers in France and other French speaking countries. Ultimately, we are always interested in finding new business partners and expanding our network of overseas distributors.” Whilst on the topic of working with business partners, Kosnic works tirelessly to delivers to their clients which are primarily electrical wholesalers, as Heather explains. “With a team of Business Development Managers and Project Managers based throughout the country, we work closely with Lighting the Way to Success Kosnic Lighting Ltd is an independent British company with global reach throughout Europe, Middle East, Africa and Australasia. Recently, we profiled the firm and caught up with Heather Shuttleworth who provided us with a detailed insight into the exceptional services the award-winning company delivers to their clients. S our customers and with their contractors and electricians giving a face to face service. Our internal customer service and techni- cal team are ready to help with any questions they might have. Having an external on the road team, enables us to visit new potential customers.” Speaking of the team, is the innovative, dedicated and passionate team which forms the backbone of Kosnic. When discussing the internal culture, Heather is keen to highlight how the dynamic team ensure that they provide a service which not only surpasses their clients’ expectations but also benefits both parties involved. “At Kosnic, our internal and external teams work closely with one another to help deliver the best service to our customers and their customers. We offer a personal touch and get to know our customers. Our teams are given regular training and information on new products and standards. This enables us to advise the best product to suit customer’s needs.” Looking ahead to what the future holds, Heather and the team at Kosnic hope to continue to deliver their extraordinary servic- es which has seen them accumulate numerous accolades over the years, including their most recent win in BUILD’s Design & Build Awards where they were righteously awarded the acco- lade Ones to Watch in the United Kingdom. Company: Kosnic Lighting Ltd Telephone: 01635 523 713 Website: www.kosnic.com Cadbury World case study