BUILD Q3 2018

28 Build Q3 2018 ly and professionally. In addition to this, any training issues are identified and put in place to ensure that the experience is not repeated. Success is always lovely to talk about, however without sharing that success, the feeling tends to be short lived. This is one reason that the company and team find an annual good cause to help. To date, they have delivered a disabled toilet and shower to the All-night Homeless Cafe in Camberley where the homeless can not only get a warm drink and meal, but also receive a hot shower and change their clothes. Lastly, they have helped a single parent of two children who although working found it almost impossible to make a living, and when their heating system gave up, Berkshire East supplied and fitted a new central heating system throughout their home in 2015, plus many more. Contact: David Brown Company: Berkshire East Plumbing & Heating Ltd, 16 Wentworth Avenue, Ascot, SL5 8HQ, UK Telephone: 01344 566264 Web Address: www.berkseastplumbingandheating.co.uk ince its inception in 2010, Berkshire East has grown rapidly as a company and now offers services across a number of sectors including domestic, commercial and catering through Berkshire, Surrey, Hampshire and West London. Owner David Brown, recognised that customers want two things; excellent workmanship and first class customer service. Berkshire East continues to grow year on year by 35%, with a customer retention rate of approximately 89%. This has been put down to the excellent level of service given to all their customers. Be it a one-off breakdown or a bespoke service contract, customers know they can rely on a professional and expert service. Interestingly, Berkshire East are delighted to have Royalty in their client base and it is testament to the service levels they offer. They pride them- selves on a high standard of workmanship, and employing staff that are constantly striving to achieve the best possible outcome. Highlighting its sterling reputation within the industry, the company is a safe contractor accredited company, as well as a Which .co.uk trusted trader and a proud member of checkatrade.com . With testimonials mounting to over 945, with that number constantly rising, the firm boasts an average score of 9.9. Customer feedback is very important and is requested for every job. On the rare occasion that negative feedback is received, it is dealt with swift- A Service Fit for Royalty David Brown founded Berkshire East Plumbing & Heating with the idea of offering a service that would stand out in a crowded marketplace. We profiled the firm to find out a bit more about the company and what makes it unique. S