15 Q3 2021 BUILD Attracting and retaining the talented team it has is a crucial factor in the company’s success. C&L has many colleagues who have been with it for 20 and 25+ years and it’s a testament to the culture and how the business looks after its team. However, successes don’t come without a share of challenges. The current challenges facing the industry include the welldocumented shortage of raw materials due to the pandemic, which is having huge knock-on affects on the supply chain as C&L’s manufacturing partners cannot manufacture their products. The scarcity of the products is pushing up prices and causing huge delays in deliveries too, all of which are certainly cause for concern and stress for customers. There is no imminent end in sight, either. C&L works very closely with the manufacturers, and many of its depot colleagues have come into work on weekends to accept deliveries to ensure it doesn’t miss out on stock allocation – C&L is proud of how its team has stepped up and are committed to ensuring customers get their much-needed orders. Also, COVID-19 has impacted the business in that it has adapted to new ways of working and ensuring the health and wellbeing of its people. Plus, it has reviewed its onboarding process due to having many new starters join during the pandemic. Many of the central functions are working remotely and having less travel time is actually translating into increased productivity. Meanwhile, the focus for the remainder of 2021 is to continue working with supply chain partners to do all it can to support its loyal customers, whilst it hopes the product shortage issues get resolved sooner than expected. The company is also continuing to develop its marketing, systems and data integrations to allow it to communicate with its customers and target prospects more effectively, in addition to having some wonderful customer events planned for the second half of this year to thank its loyal customers and treat them after an incredibly challenging 18 months. Company: Civils & Lintels Contact: Rosie Cheetham Email: [email protected] Website: www.civilsandlintels.co.uk
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