Build Real Estate & Property Awards

Build Real Estate & Property Awards 2015 24 ur clients are local landlords, corporate companies, tenants, contractors and the general public. Our aim is to treat all individuals with the same levels of respect. We aim to Work effectively and efficiently taking great attention to detail, I believe you can only achieve this by working as a team, one unit. We believe that personal relationships should be at the heart of everything we do – our clients trust us to deal with their most valued asset so it’s important that they choose someone who understands their needs, motivations and who will have their best interests at heart. That’s why at Charles Stratton they will have a dedicated Personal Relationship Manager. They are hiring the person, not just the company. We are experts in the field, fully trained and offer honest, straight talking advice. No trainees, no junior staff, just real advice from real professionals. We only handle a limited portfolio of homes to ensure that we never compromise on the quality of our service. Additionally we are a young fresh team up to scratch with new trends, developments, technology and more importantly we are always evolving and open to new innovative ideas which could help us better out service to our clients. I’ve realised the key to having successful customer service is having exceptional com- munication with every individual we meet: tenants, landlords, contractors, applicants. We are all in this together and to have good customer service our communication must be paramount in every little thing we do. Every person we meet is a learning curve for us as every individual is different and it’s our job to focus on communicating effectively with individuals from different cultures, beliefs, personalities and opinions. Our award shows that we are progressing and improving as a team and I am delight- ed to accept this award for ‘Havering’s most progressive Estate agency 2015’. This is the reason I joined this industry and hope to improve every year. Thanks to everyone that nominated us and we hope we go one better next year, with two awards. This is a very rewarding moment for Charles Stratton Estates LTD. We pride ourselves on providing exceptional cus- tomer service and this proves that we are heading into the right direction. Most Progressive Estate Agents - Havering Charles Stratton Charles Stratton Estates Limited are a traditional estate agency based in South Street, the heart of Romford dealing primarily with sales, lettings and property management. Nav Singh provides us with an overview of the firm and explains why they are so honoured to receive this award. O