Build Real Estate & Property Awards

Build Real Estate & Property Awards 2015 8 e feel absolutely overwhelmed to have received this award, and believe that there are a number of factors behind the success of our business. Over the past number of years, we identified our most prof- itable areas of work and have made them our top priorities to work on. We mostly work with private customers keeping their walls in properties dry using the most up to date environmentally friendly materials as possible. From our perspective, our customers are king and we cannot do enough for them. Furthermore, happy customers will advertise our services for free. Our award winning website is where everything starts and our new customers can find out all about us as well as view video testimonials’ from our satisfied customers. They can also pick up a free eBook identifying the nine signs of damp inside their property. This guide could save people thou- sands of pounds as it can help them see potential problems before they are at the stage where serious money has to be spent. Additionally, we keep up to date with all the latest products and designs by being members of the Property Care Association (PCA) and through con- tinual learning for management and staff. Once a customer calls our help desk, our friendly staff takes their details and then one of our spe- cialists will call them back to make an appointment based on their problem. After that, a site visit and survey will be arranged. From the survey, a report will be written with the problem outlined and a solution and a cost that would be involved. This report will be emailed out with links to any products specified. When the customer decides to go with us, we send out an acceptance form with a cancellation form and take a 25% deposit, which is deducted from the final invoiced bill. Throughout the job, we try to focus on cleanliness and courtesy as we believe these are key for customer. We are ac- cessible all through the contract duration so if the customer needs to talk about any issues, it is easy for them to do so. Our ethos is that the customer is king and cleanliness is next to happiness and equals professionalism. We are unique in the fact that we are vir- tually paperless and are fully digital. Also, in our area we are the only company that currently has surveyors with the CSRT & CSSW certificates and are members of the PCA and Which Trusted traders. We also have an office with a unique project that is currently under way that could win us even more awards in the future. In 2016 and beyond, we will be carrying out a few basement conversions as well as moving in to our brand new offices. We will continue to follow the systems we have in place and listen to our business coaches who have so far been spot on with their advice. We will continue to network with busi- nesses at our Trades Hub, which is where construction businesses pass work and make contacts with each other in South and West Yorkshire. To all our customers in the region, both past and present, we would like to thank you for your support. Best Damp & Remedial Company - Yorkshire All Dry Damp Proofing Ltd All Dry Damp Proofing Ltd are a Yorkshire-based damp and remedial company who are also PCA (Property Care Association) members. We spoke to them to find out more about their company, and how they consistently deliver for their clients. W