Real Estate and Property Awards 2020

52 BUILD Real Estate & Property Awards 2020 Aug20071 hen Keval Pankhania started One Avenue Group, it was with many years of business success behind him. This prior experience has seen him flourish where many would have struggled, pushing through the challenges of two recessions in 2001 and 2008. When it came to starting One Avenue Group, therefore, he had a new set of priorities. This time, he wanted to break away from corporate life and create a company that truly put staff and customers first. The success of the firm is the proof of how well he succeeded. Many companies work in the area of office space, but few businesses that serve offices truly understand what service delivery means in this area. Even less have a passion for it. For office-based businesses, the office is a vital space of interaction and collaboration. It’s where people spend a great deal of their lives, and how businesses are able to thrive. Creating an environment where people are able to flourish reflects well on both the clients and on the team at large. Using an approach inspired by Mr Pankhania’s time in working in hotels and high end luxury goods, the firm brings a new level of hospitality to the commercial real estate sector. Instead of allowing subpar service delivery, the team always push to provide the ultimate customer service experience through delivering the highest levels of attention to detail. In short, One Avenue Group is committed to creating the ideal serviced office environment, one in which his firm can provide exceptional customer service experiences to its clients each and every day. COVID-19 has affected the entire real estate industry, but the commercial real estate sector might be changed forever by the virus. Many businesses are moving their employees into a position where they can work from home in the long term. As people try to figure out what the long-term effects might be, the team have been busy handling the difficulties presented to many organisations here and now. For the months following lockdown, One Avenue Group’s talented team were kept incredibly busy helping smaller businesses while accommodating the needs of larger clients. For the team at One Avenue Group, the response has been comprehensive indeed, covering a range of different areas including the training of staff in COVID-19 readiness, mapping Best Luxury Flexible Office Space Provider - London Hospitality is not usually the focus for office space providers, but for the team at One Avenue Group, it’s what sets them apart as something truly unique. Under the capable leadership of CEO Keval Pankhania, the firm has gone from strength to strength. We take a closer look at this astonishing firm and the amazing culture that has allowed the team to achieve such high levels of success. W out physical distancing in the workplace, enhancing cleaning standards to hospital-grade cleanliness and even extending operating hours from 7am – 7pm in order to amplify operational support for clients. No one was ready for the impact of the virus, but with hospitality at the heart of the firm, it’s little wonder that the team has been able to engage with and support clients so well. Much of the success of the firm has come from Mr Pankhania’s vision of a place where staff would be nurtured and supported throughout their time at the company. It has inspired a sense of loyalty that is a credit to the team. It’s an approach that comes from the top, down, with Mr Pankhania going above and beyond to ensure his employee’s wellbeing. What is highly unusual is that Mr Pankhania shies away from taking any credit for the company’s success, and consistently credits this success to those around him. During the crisis, he has invested his own money back into the firm, not taking a salary to ensure that business activities continue in order to support staff, clients and enhance the company’s product offering and levels of safety in the face of a global pandemic. In many ways, what has been created is a family, one which will always reach for greater heights of success. Looking ahead, therefore, the team intend to focus on providing support for clients, helping them to stabilise after a period of uncertainty. While it would be good to see One Avenue Group grow, it can only do so in a market where its customers thrive. As such, this duty of care is the next important step to ensuring that the team continue to achieve great things. Company: One Avenue Group Contact: Kerri McMahon Website: www.oneavenuegroup.com