BUILD Real Estate and Property Awards 2024 Operating across Peru and Shelbyville, Indiana, D.R. Indiana Realty is a fullservice real estate company that collaborates with buyers, sellers, investors, and banks. Striving to continually operate with its clients’ best interests at heart, D.R. Indiana Realty has been recognised for its excellence in the Real Estate and Property Awards 2024. Join us below as we speak with Dee Dee Davis-Richards, Owner and Broker of D.R. Indiana Realty, to find out more. Best Full-Service Real Estate Agency 2024 – Indiana & BUILD Excellence Award in Customer Service 2024 Contact: Dee Dee Davis-Richards Company: D.R. Indiana Realty Web Address: https://www.drindianarealty.com/ Founded in 2010, D.R. Indiana Realty offers its clients a comprehensive range of services that enable them to achieve their real estate dreams. A leading provider of real estate solutions across Indiana, the agency offers a variety of services, from buying to selling to even operating a property management division for its investor clientele. The real estate market is an uncertain environment with a landscape that changes every day, and as such, agencies must adopt strategic approaches to succeed. D.R. Indiana Realty focuses on enhancing the customer experience, emphasising the importance of maintaining open communication and providing the most current data to clients. What’s more, the agency also ensures that it contributes back to the industry and its wider community by providing education on industry tools and technology. At its core, D.R. Indiana Realty is driven by its desire to bring well-deserved attention to the City of Peru. In addition to delivering top-tier real estate solutions, the agency works tirelessly to introduce new property opportunities and draw nationwide attention to the city. “I work with the City of Peru and new developers and builders come to our community to help move forward,” Dee Dee tells us, “engaging in conversations and showing the developers and builders that making an investment in our community is well worth the time, money, and commitment. I am continuing to help the community grow in a positive, forward direction that will make our citizens proud to call Peru, Indiana their home.” In this digital age, human connection is one offering that just cannot be matched by technologies. Dee Dee tells us that D.R. Indiana Realty prides itself on providing this personal touch, particularly in the form of telecommunications. As the world shifts towards more indirect forms of communication, such as text or email, D.R. Indiana Realty has ensured to adapt with the times, whilst still favouring the more traditional route of the telephone. Communication is a vital component of ensuring that a client feels heard and valued and enables a company to maintain a high level of personalisation in its services. “I always respond to whoever reaches out to me in a timely fashion,” says Dee Dee. “Even if I cannot talk at that second, I will let them know that I have received their message and will return or reach out to them once I am available. I think clients, no matter who, just want to be recognised for reaching out to you and wanting a response.” At D.R. Indiana Realty, customer satisfaction is of the utmost importance. The agency ensures that it can provide the highest quality of customer care by employing a diverse group of agents possessing different areas of expertise, allowing D.R. Indiana Realty to provide expert advice and services to a broader scope of clients. The agency continually goes the extra mile for its clientele, establishing a property management division to deliver more specialised services and even taking the time to educate its tenants on the entire homebuying process. These additional services and offerings enable D.R. Indiana Realty to make personalised connections with its clients and better equip them to successfully navigate the property market. D.R. Indiana Realty strives to provide the best possible services to its client base and achieve total customer satisfaction, continually altering and enhancing its service offerings to ensure that it remains in alignment with this mission. Moving forward, we learn that D.R. Indiana Realty aims to continue on its growth trajectory, focusing particularly on its property management division. Having recently attended the National Association of Realtors Conference this November, the agency has returned with brilliant new ideas, practices, and technologies to further drive its operations and provide better services to clients. “Our business is changing every day,” Dee Dee concludes. “We work hard to meet the needs of our clients in whichever stage they are in their real estate needs. From tenants to investors, from buyers to sellers, we want to meet our clients wherever they are. We may be small, but we are as big as other companies with today’s tools to market their properties and meet their search requirements.” D.R. Indiana Realty
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