2018 Sustainable Building Awards

Build 2018 Sustainable Building Awards 8 Best Windows & Doors Installation Company - Northern Ontario Urban Windows & Doors is a unique Sudbury based window and door installation specialist committed to offering local residents a different approach. Co-Founder Claude Paquette talks us through how the firm achieves this ambitious aim. LAG18003 Company: Urban Windows & Doors Contact: Claude Paquette Address: 1955 Lasalle Boulevard, Sudbury, Ontario, P3A 2A3, Canada Phone: 001 705 673 5285 Website: www.urbanwindows.ca/ ince the very beginning Urban has been committed to being completely different from the competition and offering a pioneering approach to window and door sales and installation. After serving as sales and management for a couple other local window and door providers Claude Paquette and Don Simoneau strongly felt that the members of the Northern Ontario communities were being somewhat cheated. Bigger markets from the south were designing and supplying better looking and better-quality products then what was available up here. In their quest to bring these brand name product lines to the North, they were met with the traditional office politics. It was then they decided to venture out and start their own window and door retail operation. Different from their former employers, their mission would not be to just sell the second-tier quality products with first-tier marketing. They would bring in nothing but the industry’s highest rated products and back them with expert installation and service. From these humble beginnings, Urban came into being, and the firm first opened its doors in January 2006, comprised of industry veterans from the Sudbury area. Claude outlines how far the firm has come over the years and how it works to ensure continued excellence for its valued clientele. “Here at Urban, we offer premium products at great prices, alongside a full service department so that our clients will be fully supported throughout the life-cycle of the quality products we offer. The majority of our clients are home owners purchasing replacement windows and doors, and as such we work hard to utilise our expertise to ensure that they receive the products and services that they need, at a price they can afford. Customer service is our priority, because we understand that happy customers are repeat customers and provide referrals, bringing in even more exciting projects for us to work on. Our slogan is ‘because you only want to do this once’, and we use this is our guide line for successful dealings with our suppliers and customers.” As he looks towards the future, Claude is keen to emphasise Urban’s ongoing focus on sustainability and customer service. “Ultimately, the future looks bright for Urban as we seek to continue offering our clients the same exceptional level of service, whilst focusing on ensuring that our solutions are sustainable and continue to meet their needs. Every S year the products become more and more efficient, we just need to stay on top of new products that are available for our customers so that we can offer them the best solutions on the market with the exceptional service that they have come to rely on.”